KrogerRxSC Reviews

by CTM Ft. Worth

Once you sign up for the savings club you can access your account thru Kroger’s website but not KrogerRxSC . No option for login, only option is to sign up but if you’ve already signed up and try to enter your login info there, their website will say your entered email address is already in use. Not much point in having an app if you can’t login to your account from it.

by GaltsGulch82

KrogerRxSC has no way of navigating it. Accidentally open the meds list oops, have to shut app down to get back to the Home Screen. Want to search multiple meds? Have to hit the top menu and start over every time. Also, don’t hit the wrong button while transferring prescriptions. Have to go to top menu and start the process from scratch. Great program absolutely horrible app!

by Mdooowords

I’ve been on the phone w customer service agents and was checking one confirms that the version I have (joined this app in 2021) is broken with no plans or timetable to fix it. You CANNOT do anything on it-no refills, transfers, requests etc… I was told the best option is to go through your specific pharmacy location. It’s a complete waste and super frustrating.

by Perhaps Next Time

So KrogerRxSC locked out my account and yes all my details were correct. I had to call to unlock the account and the woman on the phone told me well KrogerRxSC is really bad and never really works. She also told me it really doesn’t do anything. With staff like this why have a company. Rethinking my membership and might just switch to Publix for everything including my shopping.

by Ascan19

KrogerRxSC is useless and I am not sure why it even exists. The most basic function - refilling and ordering prescriptions - you can’t do. You can’t transfer prescriptions either. KrogerRxSC lags and will freeze and log you out so it’s always a gamble whether you can even open KrogerRxSC period. It’s not user friendly at all - we pay money for this program and a big part of the program is paying for the ability to access and manage your prescriptions, and you can’t do that. Kroger is partnered with GoodRX so I am not sure why they can’t just hire app developers and GoodRX staff so create an app that works and is user friendly. You also can’t add your card, that you pay for every year, to your apple wallet which is really inconvenient. This program has a lot of potential and it is a shame that the application created by Kroger is essentially useless and paying customers don’t have the ability to basic functions and tasks that should be accessible in order to offer the best or at least decent customer experience to ensure customer satisfaction. Really disappointed, I think this is a huge road block and reason new customers don’t join or switch to Kroger for RX. Kroger corporate should hire app programmers and staff to make KrogerRxSC worth using and utilizing.

by KimT523

All KrogerRxSC does is show your prescription card, show your prescription purchase history, and has a drug search. The PRIMARY reason I downloaded KrogerRxSC was to (I thought) easily refill my prescriptions with just a couple clicks.... like Walmart pharmacy, or Humana. No... there is absolutely no way to refill through KrogerRxSC or online. You need to call or go in store. Seems this BASIC task was forgotten. Please update this!!!!

by Diana.schen

I registered with my Google account; however, I can’t log in with my Google account on KrogerRxSC but I can do it on the website. When I log in just using my gmail and password on KrogerRxSC , it tells me that the account was created with Google account but there’s no option for me to log in with Google!

by Nmaggiefan

I love the savings from being a member, but I hate the fact that KrogerRxSC requires you to login by typing your email address and password every time you use it. This takes time, especially since the login screen is not the initial screen that comes up and you have to click to get to it.

by NanaLovesCB

Kroger needs to fire all there programmers and hire new ones. The purpose of online shopping is to be able to make purchases. There is no way to reorder a prescription. Nor is there no way to have recurring orders. Sad!! So every month, several times a month I have call and wait for someone to finally answer. Sad!! Might have to go back to CVS.

by WWPF Harvest

If you don’t have medical insurance this RX program is a Godsend!!! If you do have medical insurance, it will save you a lot of money! I recently lost my health insurance due to increased costs. I take 10 prescriptions a month. The cost is around $200 a month. I’ve been using GoodRX as a discount program to offset the cost of my medications. My pharmacy told me about that Kroger discount program for $36 a year. The first month I saved well over $36 on my prescriptions therefore it paid for itself. I downloaded KrogerRxSC so I would have my prescription discount card before mine came in the mail. This way I could look up prescription costs. KrogerRxSC is very slow and definitely needs updating and debugging!!! Sometimes when you go to certain places in KrogerRxSC you cannot go back or return to where you were previously. Then you just have to close KrogerRxSC and wait for hours for it to reset. I only gave my review a two star because of the maneuverability of KrogerRxSC and the problems KrogerRxSC has. Please fix the problems. The biggest problem is when you open the drug list there’s no way to get out of it. You then have to close KrogerRxSC and wait for hours for KrogerRxSC to reset so you can open it and use KrogerRxSC again. Thank you in advance for fixing your app.
Heidi

by Graceekeogh

I think KrogerRxSC needs a user to be able to save the list of drugs they take. The user should be able to edit or delete the drug selected. It should also show the last time it was ordered.
Need a way to log in with a finger print so that a password does not need to be typed. It takes to long if your at the pharmacy.
I’m sure other users may have other suggestions.

by Filmaker99

I am not reviewing the Rx plan. That has saved a great deal of money-I just requested refills, so I guess I will see what the amount is then. From my understanding-your first purchase is very low, but future purchases are more expensive. I’ll find out tomorrow.

Now for KrogerRxSC . I find it useless. Yes you can search drugs and find out pricing. I want an app for my current meds, quick refill request and how much it will cost. I have to use another app for that and it’s even subpar. Get some lessons on Walgreens on how a pharmacy app should perform. I would love to know about my plan. When will it expire etc. just not a good, useful app at all

by Jasrez

It’s definitely worth the money saving especially for myself. I have to see if it will be worth it for my family. BUT KrogerRxSC itself is worthless. It’s only function is to show you your card and then I have to log in every time, there is no way to add to Apple wallet which would be a basic help. Most importantly you cannot do anything on it, it’s hard to navigate to find prices, there is no way to refill (which I would think would be the point), my history never shows up. Considering Kroger has such a comprehensive grocery app one would think they would be on top of good chain on pharmacy app. At least on GoodRx I can save all my coupons and drugs. Kroger you are better than this!!

by MooVinonup

First, I spent a couple of hours researching and calculating to see if this would be a good deal for my husband’s prescriptions and we decided it would be a wonderful blessing as we are on a fixed income. I joined and my $36 fee was immediately deducted from my bank account. My problems are (1) in trying to transfer all of his Rx’s, KrogerRxSC won’t ‘pop up’ with the King Soopers I want to use even though it’s on the huge 43 page list of Kroger pharmacies. So there’s no way I can choose it to have his meds transferred. Also, (2) KrogerRxSC just wants me to join every time I open it even though I’ve already joined and have an existing account. And, as at least one other reviewer stated, (3) once you get on one page, there’s no way to get back to another page or where you were before! My husband has refills he will be needing very soon and it seems impossible at this point to transfer his Rx’s to our nearest King Soopers. These issues need fixed ASAP or I will be asking for my $36 to be refunded. We live in a rural area so it’s not easy to just run to the store to transfer. Help!
Deb

by Papa S222

I used KrogerRxSC just fi e for awhile and am saving money on my prescriptions. However, it no longer works properly on my iPhone 6s. It starts and then goes away except it is running in the background. It also drains the battery. I can watch the percentage go down even after I have closed KrogerRxSC . It is nonfunctional for me at this point. This needs to be fixed for me to use it at this point.

by Taylor_gang7

I would love to be able to see more from KrogerRxSC . Possibly, under purchases we could see more details on what your prescriptions were. It seems like it’s lagging behind. However, it does its purpose on showing me the amounts saved on my prescriptions.

by Highland Square

App works well except for purchases you made, keeps saying nothing has been purchased. Already fill 3 or 4 prescriptions and pricing was great and accurate. Hope they get purchased history worked out.

by PaulTXUS

Just install KrogerRxSC on iOS and had no issue logging in or updating my settings. Drug lookup worked for the few Rx drugs I tried it with. KrogerRxSC works, but could be better. I suspect some of the low star reviews may be resolved by a better user-interface flow.

For example when searching for a drug - probably a very common activity - why not make drug searching available on the screen without having to tap the top left icon where all functionality appears? Could be a banner below the title bar with 2 button areas - one for Kroger Pharmacy Search, and one for Drug lookup. When you select drug lookup provide a frame where you enter the name and the dosage - you could make it really easy by dynamically updating common dosages in a list view while we are typing in the Drug name - once you have enough of the name to be sure what we are looking for. Then once found, add a Favorite icon that when we tap it, the drug and dosage becomes one of our favorites and then the home page of KrogerRxSC could list our favorites along with other information such as refill date, Nr of refills remaining etc for each of our favorites.

Lots of other ideas if you are interested in making KrogerRxSC great and get 5 starts from Kroger customers. You can email me directly.

Thanks for listening :)

by Staylor6396

Just joined today. The first use of this program and it paid for itself and saved an additional 100 dollars! I was really impressed! Love the Kroger pharmacy! The location I use on a regular basis has fantastic employees! Always very helpful and friendly!

by Ice Doc

It’s so nice to be able to get the quantities you want without dealing with constant restrictions and denials from insurance providers and my prescriptions have been handled easily and in a timely manner

by Goodbye Bad Attitudesin 19

So KrogerRxSC locked out my account and yes all my details were correct. I had to call to unlock the account and the woman on the phone told me well KrogerRxSC is really bad and never really works. She also told me it really doesn’t do anything. With staff like this why have a company. Rethinking my membership and might just switch to Publix for everything including my shopping.

by QuadDDD

Difficult to Navigate on app.
Previously goodrx said kroger member price was 12$ for my goodrx price of 25$. But now no mention of member price on goodrx. So I signed up for kroger member at 36$ a year to find the kroger member price is 90$. ( So i canceled membership , free in first 30 days)
Still kroger pharmacy is mucho less expensive than CVS.

by Captain Buzz #4

I signed up for this server on the web site and used the Facebook SSO option.

But in this application they haven't added the SSO support for Facebook and Google. Why? Those should have been pushed in parallel. I can't use KrogerRxSC right now. The web site works better and is a reactive design for mobile.

Please get an update out.

by 多餘活著的多

I am really just trying to transfer my prescriptions to a Kroger store because it is closer to my home. That’s all. Why on earth do they want $36 for that?? Kroger is so confusing. Maybe I should stay with Meijier

by Addicted To This

Verified that I do, in fact, have the login info correct through the website, but KrogerRxSC won’t recognize me. No, I don’t want to have to reset my password because of an app issue.

by Beckythetechy

I registered with google but when logging in via app there is no login with google option. It won’t let me login except through website.

UPDATE:
Just tried to contact “advocacy team” just received someone who would send my issue “up the ladder”.

So again...there is NO GOOGLE LOGIN BUTTON in mobile app. Therefore I can’t log in. Only way I can login is through the website directly.

by Pizzamom33

What functionality does KrogerRxSC provide? I expected to be able to request an Rx refill but that doesn’t appear to exist. Seems like a lot of development for no real use. Please tell me I’m wrong.

by TexasEng23

Convenient for finding great prices on prescriptions, but the link to a price list locks up KrogerRxSC . You’re left looking at a pdf that can be scrolled up and down, but no zoom, no way out, nothing.

Please provide an update ASAP!

by Ronin333

Price different than Good RX

by NAK1949

Can’t get out of pages that point out Kroger locations...