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It wouldn’t let me create a new account because I have an existing account with my email address already on their legacy app. It didn’t let me log in with the existing credentials, so I clicked the forgot my password to reset the login. It sent me an email clearly stating the link was good for 15 minutes and only works once. That takes me to a web page which then takes me back to the app. The app says something didn’t go as planned please try again. I can try the first email or try to reset it again with the same result. So, the instructions conflict with each other and... don’t work. I’m sure the app is great, but you have to be able to use it to tell.

Trying out an app before choosing to purchase it means removing the barriers to entry before the user commits, but that’s not just money. Privacy has really come to the forefront in the last handful of years, and while it’s nice to know I can try an app before paying a few bucks to commit, deciding to give my personal information is a far bigger decision today. For a user who is just in testing mode, why do they require an account? Really? That mode can’t be all on-device until they make the choice to purchase? I think you could easily design your app to do that. Then you can place account creation together in the same process with payment, when the user decides to commit; you can even make it part of a welcome process. As it is, I couldn’t even test out this app. Their free trial requires an account before even trying it. Side note: Sign In With Apple would completely moot all of this.

1. Create an account (give you my email?) before I’ve even SEEN your app? No thanks. I’m sure you have thousands of bogus emails in your system because this is a really dumb system. 2. Only a 7 day free trial? Needs to be 30 days if you want to hook new users. 3. Pricing at $60 per year only. Hah. Seems like you’re afraid that new users will quit in < 1 year so you’re maximizing revenue on a crappy product. I can afford your fees but your scammy pricing drive me away before I even tried it. DELETE.