AWS IoT 1-Click app not working? crashes or has problems?

AWS IoT 1-Click Status

Last Updated on 2020-08-03 by AMZN Mobile LLC

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Common AWS IoT 1-Click Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AWS IoT 1-Click app on iOS and Android devices. Solve all AWS IoT 1-Click app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AWS IoT 1-Click iPhone Issues and Solutions

AWS IoT 1-Click iOS app crashes, not working, errors
AWS IoT 1-Click iOS app network issues
AWS IoT 1-Click on iOS has black/white screen

AWS IoT 1-Click Android App Issues and Solutions

AWS IoT 1-Click has errors/crashing/not working
AWS IoT 1-Click server network connectivity issues
AWS IoT 1-Click has black screen

AWS IoT 1-Click iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AWS IoT 1-Click app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AWS IoT 1-Click app crashes or not working on Iphone (iOS):

Close and restart the AWS IoT 1-Click app on iPhone
Update AWS IoT 1-Click app to the Latest Version for iOS
Uninstall and reinstall AWS IoT 1-Click iPhone app
Update your iPhone to the latest iOS version

Fix AWS IoT 1-Click on iPhone unable to connect to server/internet connection issues::

To resolve AWS IoT 1-Click network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AWS IoT 1-Click black/white screen (blank screen) on iPhone:

Follow the AWS IoT 1-Click iOS app troubleshooting guide Here →

AWS IoT 1-Click Android App Issues and Solutions

Fix AWS IoT 1-Click not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AWS IoT 1-Click app issues:

Force Stop the AWS IoT 1-Click App
1. On android, goto "Settings" » click AWS IoT 1-Click app. » click "Force Stop".

Update AWS IoT 1-Click to the latest version on PlayStore

Clear AWS IoT 1-Click App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AWS IoT 1-Click app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AWS IoT 1-Click.

Fix AWS IoT 1-Click unable to contact server/ AWS IoT 1-Click internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AWS IoT 1-Click » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AWS IoT 1-Click » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AWS IoT 1-Click on android.

Solve AWS IoT 1-Click black/white screens issue on Android:

Follow the AWS IoT 1-Click android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of AWS IoT 1-Click.

About this app

With AWS IoT 1-Click, it is easy to trigger a Lambda function from one of our supported ready-to-use IoT devices. AWSIoT1Click allows you to claim devices you purchased into your account and configure them.