Contact Skip Scooters Support

by JumpOutTheFace0191

So I enjoyed skip for the first week I used it; many of the scooters had malfunctions and I had a couple small transactional issues but overall it was worth the fun and connivence. Then yesterday I got a notification letting me know that I completed a ride for several hundred minutes and racked up about 50$ worth of charges. Not had I not completed a ride, but I also hadn’t used a scooter in several days. When I called customer support because I felt my issue was immediate, the customer service person was from a call center not affiliated with skip and told me the best he could do was report the issue to skip like I had already done. I’m not sure what the purpose of the number was but when a skip rep finally got back to me via email they told me it was a ‘glitch’ and they’d refund my money in 2-5 days. I failed to eat any sort of compensation despite the fact that I received overdraft fees because of the ridiculous amount I was charged for something I literally didn’t do. It’s clear to me their application is too prone to glitches to be trusted with confidential payment information & their customer service on several levels made me feel as if my issue was trivial and not worth compensating. Overall it’s a buggy product that I don’t think is worth the risk of potential loss of money and time. If someone from skip wants to help me out that’s dope but otherwise I would say cop a lime or bird.

by Clairedanziger

I know other reviews have already said this, but skip ripped me off and stressed me out so much, it wasn’t worth the novelty of an electric scooter ride. They first tried to charge me $25 extra yesterday because it said I was “out of bounds”...I was in the middle of SF and at the time they had rolled out no map indicating what the boundaries might be. I called in to get the fee taken away and, considering that I had scootered around for 20 minutes trying to find an in bounds location, I asked if I could get some money back from my ride. They said yes but instead of getting rid of any charges they DOUBLED THEM! Worst company ever, it’s just not worth it to go for a ride and deal with all this stress.

Edit: while they didn’t end up actually charging me the $25 they did charge me triple “activation fees” and double the base ride fare (all for one ride). After repeatedly contacting customer service they did refund me. Still don’t think it’s worth it to go for a ride.

by ZooOrleans

Skip has the worst customer service I’ve ever seen. I ended a ride that was 3 blocks away from my house, should have been about 2.50$ max, took a picture of parking and everything. Come back out to go home and the ride was still going, it glitched and never ended, even though I ended it. It charged me around 19$, when I contacted costumer service they basically told me next time I should be more careful when ending a ride. Any other company would have apologized about the error and received a refund. They said they don’t see an error on their side and can send me a 5$ voucher... no sorry a 5$ voucher isn’t going to fix this problem. After reading several other reviews I saw other people with the same complaint. Apparently they have done this to many people. Not a trustworthy company and awful costumer service. Stick with bird and lime scooters.