Contact Faithful Counseling Support

by Hgrape

I was very excited when I learned there was an online counseling for Christians. I work long hours and needed to have a counselor that could work with that. First off this is really expensive and they charge you not by week but by month. For one month it was over $200. Second after filling out the tons of surveys they have you fill out my counselor was ok at first. She answered my questions but you could tell they were scripted and nothing that I had not heard before. Then it got interesting. I had a meeting scheduled with her and she canceled due to a family emergency or that’s what she told me. About two weeks later I was held late at work in a meeting and I missed the start of my session. I messaged her apologizing and she proceeded to tell me that her time was important and that this was the second time I had canceled on her and that she had other patients who would really like to have my spot. I told her that no I had not and that she had canceled on me the first time. After almost an entire day she messaged back and said I was right and would I like to reschedule. No apology or anything. I quit the service if this is the kind of service I’m going to get for paying a stupid amount of money then I don’t want it. I will not tell others to use this service or use it myself again. Very disappointed.

by Kstsells

My husband wanted a male counselor but they gave him a woman. They say unlimited texting/messaging but it is one a day, maybe! And then it is very short almost and probably automatic questions. He ended up having 3 sessions only in 2 month subscription and the cost was almost $600. The counselor did nearly all of the talking and for the most part we could only see the bottom quarter of her face during the session I sat in on at her request. The company has some real issues to fix, but while you are waiting they are charging you for that week! The counselor didn’t show up for one of our sessions while we waited for her. We did a screen shot to prove the scheduled time that she missed. The next time she was available was the following week, so we paid for a week with no session. By that time we were frustrated and canceled our subscription. When you do that, the company says it can’t refund you because they don’t have your email on active status so there “is no email associated” with an account with them. For a “Christian” company, their ethics do not match this! I absolutely do not recommend them.

by Dyuiodgjklbg

False advertising says “unlimited counseling” but it only allows you to sign up once every two weeks and they don’t tell you most sessions are only a half hour. You end up paying about $100 per hour for lame phone calls. If you need help get a real in-person counselor. This app/web site is a total scam to take your money. It did not help my situation at all after 3 months. They keep saying it’ll get better if you go one more month but I found out after I wasted almost a thousand dollars in that time that it doesn’t. (But they keep your money anyway). Two sessions were cancelled or moved too which was really inconvenient. They rescheduled the next week but wouldn’t give any refund for the extra week of receiving no meeting. Go to a professional counselor instead of this online/telemarketer scam.