ARTourOcean app not working? crashes or has problems?

ARTourOcean Status

Last Updated on 2023-10-04 by arara inc.

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Common ARTourOcean Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ARTourOcean app on iOS and Android devices. Solve all ARTourOcean app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ARTourOcean iPhone Issues and Solutions

ARTourOcean iOS app crashes, not working, errors
ARTourOcean iOS app network issues
ARTourOcean on iOS has black/white screen

ARTourOcean Android App Issues and Solutions

ARTourOcean has errors/crashing/not working
ARTourOcean server network connectivity issues
ARTourOcean has black screen

ARTourOcean iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ARTourOcean app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ARTourOcean app crashes or not working on Iphone (iOS):

Close and restart the ARTourOcean app on iPhone
Update ARTourOcean app to the Latest Version for iOS
Uninstall and reinstall ARTourOcean iPhone app
Update your iPhone to the latest iOS version

Fix ARTourOcean on iPhone unable to connect to server/internet connection issues::

To resolve ARTourOcean network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ARTourOcean black/white screen (blank screen) on iPhone:

Follow the ARTourOcean iOS app troubleshooting guide Here →

ARTourOcean Android App Issues and Solutions

Fix ARTourOcean not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ARTourOcean app issues:

Force Stop the ARTourOcean App
1. On android, goto "Settings" » click ARTourOcean app. » click "Force Stop".

Update ARTourOcean to the latest version on PlayStore

Clear ARTourOcean App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ARTourOcean app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ARTourOcean.

Fix ARTourOcean unable to contact server/ ARTourOcean internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ARTourOcean » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ARTourOcean » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ARTourOcean on android.

Solve ARTourOcean black/white screens issue on Android:

Follow the ARTourOcean android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at arara inc., developers of ARTourOcean.

About this app

You can observe giant fishes like whale sharks and tunas and moreover, small living things like gelly fishes and shrimps as if you are walking in the ocean. Experts from Gakken, the major publisher of educational books in Japan, supervised the 3DCG to mimic the motion and the texture of the sea creatures. ARTourOcean uses ARKit to display the living things in the sea in actual size with few steps. "AR TOUR OCEAN" is an educational app which uses ARKit. You can also take snapshots with the sea creatures swimming in your house.