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I actually met the Founder of this app he’s a very interesting person and I was a huge fan almost instantly but after 3 years the truth is that these guys are not the big dogs in this industry so I can’t blame them.. they’re biggest problem for the consumers would be being inconsistent with their drivers sometimes you won’t even get a driver but if you do the ETA is between 1-4 hours so it’s also not the most convenient if you have to run out of the house that day to do chores. I hate saying this because their choices of restaurants are amazing and the app is really well designed but again the most important part for the consumers would be how efficient and how convenient the service is. And the service is their weakest part of their business model. Also if u try to customize an order for example “no pickles” most times it won’t happen, you expect one meal and get a completely different meal which can leave the consumer with a sense of false expectation

The old app was perfectly fine and actually worked. Now all of my information has been erased. Payment method, address, previous orders, favorites, etc. I am trying to place an order after entering everything again and it’s telling me that I can’t place the order because it requires a password. I’m logged in! This doesn’t make any sense at all. Complete failure here. Now I have to find something else on another app to order. You have been my favorite of the delivery services up to this point, but now I’m not so sure about your reliability. Thanks for ruining something that was perfectly user friendly to begin with.

I’ve been ordering through Delivery Dudes several times a week for over a year. Orders are almost always anywhere from 15 mins to an hour past their estimated delivery time. I’m constantly burdened with calling customer service to check on order status. Customer service reps and supervisors are cavalier and do not offer solutions. They frequently suggest restaurants are the reason orders are delayed, when in fact drivers are often not yet assigned to pick up well past the delivery window. This company is clearly mismanaged and lacks transparency and accountability.