Brilliant Helpdesk app not working? crashes or has problems?

Brilliant Helpdesk Status

Published by Brilliant.ltd

Our Helpdesk app gives our clients instant access to the support they require
from the Brilliant team. You can contact Brilliant H.

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Common Brilliant Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brilliant Helpdesk app on iOS and Android devices. Solve all Brilliant Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brilliant Helpdesk iPhone Issues and Solutions

Brilliant Helpdesk iOS app crashes, not working, errors
Brilliant Helpdesk iOS app network issues
Brilliant Helpdesk on iOS has black/white screen

Brilliant Helpdesk Android App Issues and Solutions

Brilliant Helpdesk has errors/crashing/not working
Brilliant Helpdesk server network connectivity issues
Brilliant Helpdesk has black screen

Brilliant Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brilliant Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brilliant Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the Brilliant Helpdesk app on iPhone
Update Brilliant Helpdesk app to the Latest Version for iOS
Uninstall and reinstall Brilliant Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix Brilliant Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve Brilliant Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brilliant Helpdesk black/white screen (blank screen) on iPhone:

Follow the Brilliant Helpdesk iOS app troubleshooting guide Here →

Brilliant Helpdesk Android App Issues and Solutions

Fix Brilliant Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brilliant Helpdesk app issues:

Force Stop the Brilliant Helpdesk App
1. On android, goto "Settings" » click Brilliant Helpdesk app. » click "Force Stop".

Update Brilliant Helpdesk to the latest version on PlayStore

Clear Brilliant Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brilliant Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brilliant Helpdesk.

Fix Brilliant Helpdesk unable to contact server/ Brilliant Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brilliant Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brilliant Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brilliant Helpdesk on android.

Solve Brilliant Helpdesk black/white screens issue on Android:

Follow the Brilliant Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brilliant.ltd, developers of Brilliant Helpdesk.

62.86% Contact Match

Developer: Intercloud Limited

E-Mail: [email protected]

Website: Visit Brilliant Helpdesk Website

76.47% Contact Match

Developer: AMBER IT LTD.

E-Mail: [email protected]

Website: Visit AMBER IT LTD. Website

About this app

Our Helpdesk app gives our clients instant access to the support they require from the Brilliant team. You can contact Brilliant H. Q. or your project manager directly.