Contact Running To Lose Weight Support

by Chelseyross

It’s a basic app that tracks distance, tells you when to run and when to walk. It crashes all the time, if you leave the app it will continue to run in background but good luck getting it to open back up to track your run or be able to finish it. So I have to leave it open the entire time I’m running and not answer any calls or change music or else I’ll never get it back correctly. Also when I finish my run it says “complete” and seems to save the run because the next workout comes up on my list (the next day’s run). However, every single day I get a notification from the app that says “you haven’t run in 5 days” or “6 days”...etc when I literally ran the day before (I run almost every day using the app). And the app “support” is a joke. Don’t count on getting any help there. Not a good app and doesn’t do what it says it does

by BlakeRachel

I’ve been using the app since January. I am a paid premium member. It worked wonderfully for these past two months, until this past week and a half. Recently, the app crashes as soon as it is opened. I’ve tried opening and closing the app. I’ve tried deleting and then reloading the app. That worked a couple times for a one time run. The next day, it would begin the problem again. When I did this, it would delete the progress I had made. Today, nothing has worked. The $40 I’ve spent on an app for it not to work is rather disappointing and frustrating. I have since deleted the app and will not be using it again. Avoid this app. This problem has persisted too long for it not to have some sort of quick fix.

by Funfingen

I am never able to complete a run. After cool down the app starts counting in the negative and there is nowhere in the app screen to end and complete the run. This is because once you’re out of the main workout screen you can never get back to it. This is terrible design and totally defeats the purpose of the app. As for support, I tried to click on it on several occasions. There is no support page that shows up. I always get an error saying page does not exist. Overall I’m sorry for users who spent money on premium content for this. Don’t buy it.