GoToAssist Remote Support Status

Last Updated on 2026-02-06 by GoTo Group, Inc.

I have a problem with GoToAssist Remote Support

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User reports:
No current problems

- App support could be stronger

- Must login every time app is opened

- Losing session when leaving app

- App crashes frequently

- Limited features compared to desktop version

- Compatibility issues with some machines

- Landscape mode bars take up too much space

- No multi-computer login

- No file exchange on iOS

- App loses remote connection when in background

- Terrible user interface and experience

- Search field blocks top result when filtering unattended devices

- UI takes up too much space in landscape mode

- Difficulty opening keyboard during screen sharing session

- Cannot have multiple sessions open at the same time.

Common GoToAssist Remote Support Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve GoToAssist Remote Support network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the GoToAssist Remote Support App
1. On android, goto Settings » GoToAssist Remote Support » click [Force Stop]

Clear GoToAssist Remote Support App Cache and Data:
1. On android, goto Settings » Apps » GoToAssist Remote Support » Storage » click [Clear Data] option. This clears both data and cache.
2. restart GoToAssist Remote Support.

On android, goto Settings » Apps or Manage Apps tab.
Click GoToAssist Remote Support » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto GoToAssist Remote Support » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoToAssist Remote Support