GoTucson Transit app not working? crashes or has problems?

GoTucson Transit Status

Last Updated on 2020-03-16 by City of Tucson

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Common GoTucson Transit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoTucson Transit app on iOS and Android devices. Solve all GoTucson Transit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoTucson Transit iPhone Issues and Solutions

GoTucson Transit iOS app crashes, not working, errors
GoTucson Transit iOS app network issues
GoTucson Transit on iOS has black/white screen

GoTucson Transit Android App Issues and Solutions

GoTucson Transit has errors/crashing/not working
GoTucson Transit server network connectivity issues
GoTucson Transit has black screen

GoTucson Transit iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoTucson Transit app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoTucson Transit app crashes or not working on Iphone (iOS):

Close and restart the GoTucson Transit app on iPhone
Update GoTucson Transit app to the Latest Version for iOS
Uninstall and reinstall GoTucson Transit iPhone app
Update your iPhone to the latest iOS version

Fix GoTucson Transit on iPhone unable to connect to server/internet connection issues::

To resolve GoTucson Transit network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoTucson Transit black/white screen (blank screen) on iPhone:

Follow the GoTucson Transit iOS app troubleshooting guide Here →

GoTucson Transit Android App Issues and Solutions

Fix GoTucson Transit not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoTucson Transit app issues:

Force Stop the GoTucson Transit App
1. On android, goto "Settings" » click GoTucson Transit app. » click "Force Stop".

Update GoTucson Transit to the latest version on PlayStore

Clear GoTucson Transit App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoTucson Transit app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoTucson Transit.

Fix GoTucson Transit unable to contact server/ GoTucson Transit internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoTucson Transit » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoTucson Transit » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoTucson Transit on android.

Solve GoTucson Transit black/white screens issue on Android:

Follow the GoTucson Transit android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at City of Tucson, developers of GoTucson Transit.

About this app

Introducing the GoTucson Transit mobile app - the easiest way to buy your fare when riding Tucson transit! With the mobile ticketing app, riders have a convenient mobile solution to purchase their transit fare from their smartphone - just buy and ride!. GoTucson is the best way to pay for mobile payment transit experience. GoTucsonTransit is available on the Sun Tran, Sun Shuttle, and Sun Link. Download the free Go Tucson Transit mobile app today!