Contact Mend Telemedicine Support

by Physician/ Solo Practitioner

I acquired this software to provide telemedicine for patients in remote parts of the state.
MEND overpromised and underdelivered.
There were unable to have a flow with the patient inputting their data, self- scheduling, and putting in a credit card. At the end of 6 months the software would get stuck after patient would put in data, such as meds and allergies. Our office got calls from these upset patients, and I decided that I have had enough.
There are many negative aspects to MEND such as poor interface, no texting feature to alert a physician of an appt being scheduled by a patient. The software instructs the patient to call the office to reschedule over the phone. It is stupid- the whole point of the telemedicine is to do things online.
The software is hard to navigate and counterintuitive.
I am currently filing with Better Business Bureau to get my money back. They took a year- payment upfront ( probably because they knew that their product was a lemon). Additionally, there are hidden fees that they never mentioned in their sales pitch, such as credit card company charging $25/ month, even if you don’t use it at all ( this was never mentioned). I am currently signed up with another telemedicine company, and now appreciate what a piece of junk MEND is. I was just inexperienced and naive to sign up and pay all that money. Don’t repeat my mistake....

by S. Violet

I scheduled a virtual appointment with Hartford Healthcare to avoid the walk in center during flu season. No one ever answered my call after 2+ hours of waiting past the appointment time. I ended up going to the walk in anyway at this point. Still got charged $35! And there’s no way to talk to a real person if you have issues with the platform.. still waiting for an email reply. Wouldn’t ever recommend

by Shan_shan_

I’ve had this app for two years, with doc appointments every quarter or so. Mend has only connected with my provider only 1-2 times out of ~8 appointments. I don’t know if they don’t have a support team or what...but, it’s been like this for two years, so don’t expect the quality to increase anytime soon. Thanks for nothin’