Contact Onelink Home Support

by JustBlessed106

I really Really don’t know how this company is still around or not completely bankrupt from law suits. My devices have been replaced 4 times and most recently a 5th with their “updated models” for HomeKit. Needless to say both devices, BOTH wouldn’t activate until finally after 4 restores did I get them going, or at least I thought. Now between HomeKit and their own app they need set up, not reachable, pairing needed, you name it, their telling me it needs it. .........(just to throw this in,,,, I’m on the phone with their ‘support’ as I’m writing this, and not one, but 2 different agents couldn’t help me because they couldn’t distinguish what product I was talking about without giving them the model number. ... I was not removing them off the wall again..... apparently “ Onelink Smart Smoke & Carbon Monoxide Alarm works with Apple HomeKit, wasn’t enough info for them to figure out what device I had, that one actually had the balls to start asking me to describe its size, shape, and color, for him!!! ARE YOU SERIOUS, so furious that can’t even finish the review.

by Nzer.dh

Have 4 identical units setup in the house. Each had its own hiccups during the setup process. One of them had to get reset multiple times. The units, like other FirstAlert alarms are prone to false alarms. If you follow their support document online the cause of the false alarms can be anything. When the alarms go off, it’s so loud that one cannot distinguish where the issue is coming from. The App DOES NOT tell you right away there is a problem; in fact it says everything is fine. After a while, it may tell you... and offer to silence the alarm but in my experience that feature has always failed.

When you take the units offline to clean, the app does not show you if the unit has power issues; it says everything is ok; even after pulling down on the screen to refresh.

These things are expensive and yet unreliable.

by Sicilianvirgo

App is clunky. Login is tricky. They need to add FaceID support for login. Also sharing access with others in your Home is impossible. You can “manage users” through the app but this is just your HomeKit users you have already shared with. This needs to be fixed. the notifications are not working either. I’m not receiving any and no one else I have shared my home with receive any alerts. That is the only reason I bought this product. I need alerts sent to my phone. I do not receive alerts from the onelink app or the Apple Home app. There is basically no control offered through the Home app at all. I am very disappointed in this product and app. If an update isn’t made within the next few weeks I will most likely return the alarm because it is essential not more useful than a standard fire alarm.