Sharesource app not working? crashes or has problems?

Sharesource Status

Last Updated on 2016-06-25 by Baxter Healthcare Corporation

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Common Sharesource Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sharesource app on iOS and Android devices. Solve all Sharesource app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sharesource iPhone Issues and Solutions

Sharesource iOS app crashes, not working, errors
Sharesource iOS app network issues
Sharesource on iOS has black/white screen

Sharesource Android App Issues and Solutions

Sharesource has errors/crashing/not working
Sharesource server network connectivity issues
Sharesource has black screen

Sharesource iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sharesource app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sharesource app crashes or not working on Iphone (iOS):

Close and restart the Sharesource app on iPhone
Update Sharesource app to the Latest Version for iOS
Uninstall and reinstall Sharesource iPhone app
Update your iPhone to the latest iOS version

Fix Sharesource on iPhone unable to connect to server/internet connection issues::

To resolve Sharesource network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sharesource black/white screen (blank screen) on iPhone:

Follow the Sharesource iOS app troubleshooting guide Here →

Sharesource Android App Issues and Solutions

Fix Sharesource not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sharesource app issues:

Force Stop the Sharesource App
1. On android, goto "Settings" » click Sharesource app. » click "Force Stop".

Update Sharesource to the latest version on PlayStore

Clear Sharesource App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sharesource app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sharesource.

Fix Sharesource unable to contact server/ Sharesource internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sharesource » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sharesource » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sharesource on android.

Solve Sharesource black/white screens issue on Android:

Follow the Sharesource android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Baxter Healthcare Corporation, developers of Sharesource.

About this app

The this app application allows US Renal physicians and physician assistants to electronically sign peritoneal dialysis prescriptions via a mobile application.