myBETAapp app not working? crashes or has problems?

myBETAapp Status

Last Updated on 2021-07-21 by Bayer Group

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Common myBETAapp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myBETAapp app on iOS and Android devices. Solve all myBETAapp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myBETAapp iPhone Issues and Solutions

myBETAapp iOS app crashes, not working, errors
myBETAapp iOS app network issues
myBETAapp on iOS has black/white screen

myBETAapp Android App Issues and Solutions

myBETAapp has errors/crashing/not working
myBETAapp server network connectivity issues
myBETAapp has black screen

myBETAapp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myBETAapp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myBETAapp app crashes or not working on Iphone (iOS):

Close and restart the myBETAapp app on iPhone
Update myBETAapp app to the Latest Version for iOS
Uninstall and reinstall myBETAapp iPhone app
Update your iPhone to the latest iOS version

Fix myBETAapp on iPhone unable to connect to server/internet connection issues::

To resolve myBETAapp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myBETAapp black/white screen (blank screen) on iPhone:

Follow the myBETAapp iOS app troubleshooting guide Here →

myBETAapp Android App Issues and Solutions

Fix myBETAapp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myBETAapp app issues:

Force Stop the myBETAapp App
1. On android, goto "Settings" » click myBETAapp app. » click "Force Stop".

Update myBETAapp to the latest version on PlayStore

Clear myBETAapp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myBETAapp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myBETAapp.

Fix myBETAapp unable to contact server/ myBETAapp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myBETAapp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myBETAapp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myBETAapp on android.

Solve myBETAapp black/white screens issue on Android:

Follow the myBETAapp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bayer Group, developers of myBETAapp.

About this app

It allows you to record your injection information manually or by connecting with the BETACONNECT™ autoinjector. myBETAapp can only be used by patients who are at least 18 years old and have been prescribed Bayer’s treatment for relapsing-remitting multiple sclerosis. Receives messages from your BETA Nurse. (This feature is not available in all countries. *The reminder is not synchronized with the reminder used in the BETACONNECT™ autoinjector. Make sure that you only take your medication as prescribed by your physician. †Healthcare professionals must have the BETACONNECT™ Navigator software and configure it properly, and a patient must have sharing enabled in this app for HCPs to obtain this information. Allows you to share your information†, including details of your injections, with your BETA Nurse or healthcare team if you opt to do so. (This feature is not available in all countries. 8. Please use these URLs to access the Important Safety Information, Full Prescribing Information, BETACONNECT™ Instructions For Use (IFU), and this app™ Instructions For Use (IFU). 1. Connects with the BETACONNECT™ autoinjector via Bluetooth® technology to transfer injection data recorded with the BETACONNECT™ autoinjector. 6. Records indicators of health and wellness and summarizes the information in a chart. (This feature is not available in all countries. 7. Displays recommended injection sites on the body, based on the recommended injection site rotation (injection sites are based on the standard rotation scheme). 3. If you are experiencing a medical emergency, contact your healthcare professional immediately. this app™ is not intended to offer or replace professional medical advice. Bayer’s this app™ can help support your treatment experience. this app™ is designed to assist you with managing your injections. Displays scheduled injections according to the injection routine (i. e. one injection every other day). 2. You may get reminders from both your BETACONNECT™ autoinjector and from this app™ at different times. Bayer values your comments, questions and concerns posted on myBETAapp Store. In case of questions regarding our products, please contact your physician or pharmacist. If you have any questions regarding your RRMS treatment please contact your physician. Displays a monthly calendar of scheduled and recorded injections. 4.