hiSign app not working? crashes or has problems?

hiSign Status

Last Updated on 2017-10-13 by Profitability of Hawaii, Inc.

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Common hiSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot hiSign app on iOS and Android devices. Solve all hiSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

hiSign iPhone Issues and Solutions

hiSign iOS app crashes, not working, errors
hiSign iOS app network issues
hiSign on iOS has black/white screen

hiSign Android App Issues and Solutions

hiSign has errors/crashing/not working
hiSign server network connectivity issues
hiSign has black screen

hiSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever hiSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix hiSign app crashes or not working on Iphone (iOS):

Close and restart the hiSign app on iPhone
Update hiSign app to the Latest Version for iOS
Uninstall and reinstall hiSign iPhone app
Update your iPhone to the latest iOS version

Fix hiSign on iPhone unable to connect to server/internet connection issues::

To resolve hiSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix hiSign black/white screen (blank screen) on iPhone:

Follow the hiSign iOS app troubleshooting guide Here →

hiSign Android App Issues and Solutions

Fix hiSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent hiSign app issues:

Force Stop the hiSign App
1. On android, goto "Settings" » click hiSign app. » click "Force Stop".

Update hiSign to the latest version on PlayStore

Clear hiSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "hiSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch hiSign.

Fix hiSign unable to contact server/ hiSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click hiSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got hiSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch hiSign on android.

Solve hiSign black/white screens issue on Android:

Follow the hiSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Profitability of Hawaii, Inc., developers of hiSign.

About this app

this app is a straightforward FREE application to securely sign your documents electronically on your iPhone or iPad. 1. Open PDF/Image 2. Fill/Annotate 3. Sign/Date 4.