Legacy KACE GO Reviews

by Delcemt

Crashes when viewing device on Inventory

by Bootsforme

IOS update, not only could we not enter tickets with new releases, now after update kace appliance to version 9 we can't even login into kace go app. Worthless to us completely now! Fix immediately!

by WirelessCable

No stars!
LegacyKACEGO takes a very long time to log in.

It doesn't cache login credentials to remember your session in a timely manner.

It also doesn't allow for offline viewing, if you lose any kind of network connection, it logs out and prevents viewing anymore.

The slowness is the reason this thing has no stars.

by Os83Irish88

The latest update won’t let LegacyKACEGO work on my iPhone. LegacyKACEGO works for several weeks and then doesn’t for several months.

by Darren Brink

I have a fleet of field technicians that cannot access Kace. The last update killed it on all of our iOS devices.

by Ealgleeyes

The text in the comment box is cut off I cannot see the full contents in portrait or landscape mode on my iPhone 8 Plus or my iPad 5 generation. Work productivity is impacted please fix. Thank you

by KACE User1

Every new update breaks sometimes else. Does anybody test before a release updates? iPhone user.

by Gtrdjittg

3 years ago a high priority fix was supposed to allow the saving of queues requiring custom fields. Still doesn't work. LegacyKACEGO and company are garbage move to another platform

by Ak_LI

Unable to use to view inventory, it crashes constantly. Last update was 3 months ago. My device is updated so I know its LegacyKACEGO . Tried uninstalling and reinstalling,. Still crashes!!!

by Aidinb

It seems that in some recent version of the mobile app, the STATUS field has disappeared from asset management. This is hugely important for tracking physical inventory, and now we're required to make status changes on the Desktop interface.

On paper, the single most useful feature of LegacyKACEGO is barcode scanning.

Sadly, the reality is much more frustrating, as it sometimes takes about a minute of playing with angles and/or using a different light source in order to get it to recognize.
Most barcode scanning apps have a flashlight option that uses the built in LED, but not kace go. Other apps are also a lot faster to read, regardless of angles or lighting. Some even include a satisfying Beep or Vibrate!
(See apps "Beep" or "RedLight")

LegacyKACEGO would be AMAZING if it just took some hints from other barcode scanning apps.

by Tbdyuiohgfd

This version is buggy, not all the tickets display. You have to logout\in for them to come up. You add a note and go back to view the tickets again and you have start all over again.

Fix it or go back to the old version

by Ymerej671

This critical function prevents us from creating tickets while mobile. There has been no response to emails regarding when this will be resolved. Seems like other users of LegacyKACEGO also get very poor response.

by Kayroccs

Version 5 does not allow me to save tickets on iPhone or iPad

by Metrosam

After the last few updates LegacyKACEGO will not show new work order until the next day and when checking recent it now show all work order not the recent ones what ever was done broken LegacyKACEGO and made it useless to use.

by Hammerwalk

App crashes every time you try to assign ticket to a different queue. We just started using LegacyKACEGO . So far it’s useless for our different tiered and separate queue setup.

by Mweist

App seems to work okay, but need ability to manage assets from LegacyKACEGO .

Also the interface is I guess scaled for 6+ as everything is so big.

It's a start, but would expect more features from this.

by Funnystone64

Still no iPhone X support. Still no Touch ID or Face ID support. After updating LegacyKACEGO , some text seems to get cut off in ticket notes. Searching tickets by title also does not work properly.

by Shells The Mom For The Family

I love being able to use this from wherever I’m at to take pictures and be more specific about work needed.

However, on an iPhone, I can’t scroll and select. For my company use, that means I can’t get to my correct location field. Tried to contact customer support without them understanding who I was and what my challenges are.

More end user training and support would be great!

by Unclebennnn

Really it’s not. If you set your device up right, it’s very helpful.

by Daw401

LegacyKACEGO is really good for reviewing tickets and device inventory while away from your computer! Could use some improvements but overall nice to have.