Legacy KACE GO Reviews

Published by Quest Software, Inc. on 2023-01-16

About: Take your productivity to the next level using KACE GO! The KACE GO app was
created to provide access to the KACE SMA Appliance from any location, enabling
IT professionals to remain effective from all corners of the workplace, across
multiple office locations and even while on the road. Now IT administrators can
review and respond to real-time service desk and monitoring notifications,
examine inventory details and deploy so.

Rating 1.7/5

Safety Score: 66.7/100

Legitimacy Score: 91.3/100

Table of Contents:

Overview
Benefits
User Reviews (20)
Is it Legit?
Is it Safe?
Not working
Report Issue
Contact Support

About Legacy KACE GO

What is Legacy KACE GO?

KACE GO is a mobile app designed to provide IT professionals with access to the KACE SMA Appliance from any location. It enables IT administrators to remain effective from all corners of the workplace, across multiple office locations, and even while on the road. The app allows IT administrators to review and respond to real-time service desk and monitoring notifications, examine inventory details, and deploy software on-the-go. The app also allows end-users to submit service desk tickets, access the Knowledge Base, and check on existing ticket status using their mobile devices.

Features

The KACE GO app provides the following capabilities for SMA administrators:

- Create, review, update, clone, delete, and resolve a service desk ticket

- Search for a ticket or a computer system

- Sort tickets by age, priority, owner, and status

- View attachments on tickets

- Attach photos to ticket comments

- Add a comment to a service desk ticket

- View ticket history

- Add comments to a ticket

- Add work entries to a ticket

- Search for Knowledge Base articles

- Include a Knowledge Base article while troubleshooting an issue

- Receive real-time alerts of ticket events through push notifications

- Set what times of day to receive push notifications

- Search and distribute active managed installations

- Search for and run scripts

- View and update ticket history and various fields

- Launch phone dialer or email client from within service desk tickets

- View detailed inventory information

- View tickets associated with a machine or asset

- View systems associated with a ticket

- Receive server monitoring alerts from the K1000

- View monitoring alert details and sort alerts

- Create service desk tickets from monitoring alerts

- Create, review, update, and delete an asset

- Scan a barcode to lookup/create a new asset

The KACE GO app provides the following capabilities for KACE SMA end-users:

- Create, review, or update a service desk ticket

- Search for a previously submitted ticket

- Sort tickets by age, priority, owner, and status

- View attachments on tickets

- Attach photos to ticket comments

- Receive real-time alerts of ticket events through push notifications

- Set what times of day to receive push notifications

- Launch phone dialer or email client from within service desk tickets

- View knowledge base articles.

Overall User Satisfaction Rating

Positive experience

66.7%

Negative experience

33.3%

Neutral

24.6%

~ from Justuseapp.com NLP analysis of 55 combined software reviews.

Key Benefits of Legacy KACE GO

- Good for reviewing tickets and device inventory while away from computer

- Ability to take pictures and be more specific about work needed

- Barcode scanning feature

- Can be helpful if device is set up correctly

20 Legacy KACE GO Reviews

1.7 out of 5

By Shells the Mom for the Family

Great app and tool

I love being able to use this from wherever I’m at to take pictures and be more specific about work needed.

However, on an iPhone, I can’t scroll and select. For my company use, that means I can’t get to my correct location field. Tried to contact customer support without them understanding who I was and what my challenges are.

More end user training and support would be great!

By Aidinb

STATUS not available, Poor barcode scanning

It seems that in some recent version of the mobile app, the STATUS field has disappeared from asset management. This is hugely important for tracking physical inventory, and now we're required to make status changes on the Desktop interface.

On paper, the single most useful feature of LegacyKACEGO is barcode scanning.

Sadly, the reality is much more frustrating, as it sometimes takes about a minute of playing with angles and/or using a different light source in order to get it to recognize.
Most barcode scanning apps have a flashlight option that uses the built in LED, but not kace go. Other apps are also a lot faster to read, regardless of angles or lighting. Some even include a satisfying Beep or Vibrate!
(See apps "Beep" or "RedLight")

LegacyKACEGO would be AMAZING if it just took some hints from other barcode scanning apps.

By metrosam

After server update the app no longer works

After the last few updates LegacyKACEGO will not show new work order until the next day and when checking recent it now show all work order not the recent ones what ever was done broken LegacyKACEGO and made it useless to use.

By Daw401

Good If Your IT Knows What They Are Doing

LegacyKACEGO is really good for reviewing tickets and device inventory while away from your computer! Could use some improvements but overall nice to have.

By ymerej671

App crash when attempting to create new ticket

This critical function prevents us from creating tickets while mobile. There has been no response to emails regarding when this will be resolved. Seems like other users of LegacyKACEGO also get very poor response.

By funnystone64

Needs to be updated ASAP

Still no iPhone X support. Still no Touch ID or Face ID support. After updating LegacyKACEGO , some text seems to get cut off in ticket notes. Searching tickets by title also does not work properly.

Write Review or your Experience »

By tbdyuiohgfd

Bugs in it

This version is buggy, not all the tickets display. You have to logout\in for them to come up. You add a note and go back to view the tickets again and you have start all over again.

Fix it or go back to the old version

By mweist

Seems to work, but needs features

App seems to work okay, but need ability to manage assets from LegacyKACEGO .

Also the interface is I guess scaled for 6+ as everything is so big.

It's a start, but would expect more features from this.

By Ak_LI

Crashes constantly

Unable to use to view inventory, it crashes constantly. Last update was 3 months ago. My device is updated so I know its LegacyKACEGO . Tried uninstalling and reinstalling,. Still crashes!!!

By Bootsforme

Kace 9 upgrade now you can't login to kace go

IOS update, not only could we not enter tickets with new releases, now after update kace appliance to version 9 we can't even login into kace go app. Worthless to us completely now! Fix immediately!

By Gtrdjittg

3 years later still no fix

3 years ago a high priority fix was supposed to allow the saving of queues requiring custom fields. Still doesn't work. LegacyKACEGO and company are garbage move to another platform

By Unclebennnn

It’s not that bad

Really it’s not. If you set your device up right, it’s very helpful.

By ealgleeyes

Text is cut off

The text in the comment box is cut off I cannot see the full contents in portrait or landscape mode on my iPhone 8 Plus or my iPad 5 generation. Work productivity is impacted please fix. Thank you

Write Review or your Experience »

By Darren Brink

Doesn’t work, crashes all the time. Please fix.

I have a fleet of field technicians that cannot access Kace. The last update killed it on all of our iOS devices.

By Os83Irish88

Worst app ever!!!

The latest update won’t let LegacyKACEGO work on my iPhone. LegacyKACEGO works for several weeks and then doesn’t for several months.

By WirelessCable

Terrible performance

No stars!
LegacyKACEGO takes a very long time to log in.

It doesn't cache login credentials to remember your session in a timely manner.

It also doesn't allow for offline viewing, if you lose any kind of network connection, it logs out and prevents viewing anymore.

The slowness is the reason this thing has no stars.

By Hammerwalk

Assigning ticket to queues

App crashes every time you try to assign ticket to a different queue. We just started using LegacyKACEGO . So far it’s useless for our different tiered and separate queue setup.

By delcemt

Crashes and awful tech support

Crashes when viewing device on Inventory

By KACE user1

Piece of garbage

Every new update breaks sometimes else. Does anybody test before a release updates? iPhone user.

By kayroccs

Cannot save tickets

Version 5 does not allow me to save tickets on iPhone or iPad

Is Legacy KACE GO Safe?

Yes. Legacy KACE GO is very safe to use. This is based on our NLP (Natural language processing) analysis of over 55 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.7/5 . Justuseapp Safety Score for Legacy KACE GO Is 66.7/100.

Is Legacy KACE GO Legit?

Yes. Legacy KACE GO is a totally legit app. This conclusion was arrived at by running over 55 Legacy KACE GO User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Legacy KACE GO Is 91.3/100..