Wayfair – Shop All Things Home Reviews

by SusieHereVery

I love this app. And they deserve 5 stars, but Wayfair deserves a 0 star. Wayfair is not working properly on my iphone which comes from Apple’s app store. The prices are overpriced but overall i buy because they have a variety of things for all taste and also of good quality and the products have been all good. So their store deserves a 5 star and beyond. But I will not revise until they fix their app. I can’t believe it hasn’t been fixed.

This is actually about your app on the apple store. It has been going on for a few months. The problem is that when you go to categories like for example under furniture, and then go ta sub category like living room furniture, that’s as much as you are allowed to click on. Anything more specific or if you try to click on the options for living room furniture as a sub category, like accent chairs, Wayfair is not working, in that it’s not allowing you to click on sub categories for any set of categories whether it’s living room, bedroom. Even in your favorite lists you see the first 5 and if you have more and click on “more” nothing happens and the lists doesn’t respond to seeing more. I have to log in on the website on a computer.

by E1izabethEva

Updating because this is still such a terrible app. It is unbelievably frustrating. I’d forgotten I wrote a terrible review ages ago and it’s still awful. The website isn’t much better. It’s sad because there is great selection at this app but the search functions and filters are completely garbage. Technical information is inaccurate, searches result in 20,000 items and the filters are impossible, searches autocorrect and change the search completely. If I search for a “glass cabinet,” every single item with glass in it comes up, tens of thousands of items, and then the filters don’t work so I can’t narrow down between “glass curio” and “glass bath” cabinets. In fact, if I search for “glass curio” every curio AND every glass item results. If you have very low expectations of a shopping site, don’t care about accurate dimensions, and don’t mind buying something based only on a picture, or you don’t care about filtering while you shop, go for it. I can’t believe this is still in Wayfair Store. I can’t believe it has good reviews, it’s completely mind blowing. Are the reviews based on the site functioning or liking the products they sell?

by Lola ZENY

This is the worst company I’ve ever had to deal with when it comes to canceling orders. I ordered 4 chairs. Within one hour I know these chairs were not what I needed so I canceled the order. I put the correct order # but it only cancelled 1 chair . When I tried to cancel the rest of the chairs it won’t let me because of course the order number would be the same for the 3 chairs as it is for the one chair. I had to call customer service the following day because they’re in the East Coast and they were already closed. I called at the earliest time possible and yet they said that that the order is now in their warehouse ready to ship and although she can cancel the order it might still show up. I beg her not to do that because I’m a tiny woman and I cannot carry three chairs to return them . Still she said she couldn’t do anything but she acknowledged that I had canceled this order. Wouldn’t you know I get an email today that supposedly three chairs were delivered by FedEx to my house. I was home all day and my 4 security cameras never showed anyone delivering a box . I would never ever order from this app again!!! Now I have to fight to make sure I don’t get charge by this very inefficient company

by Dynamic Nibbles

We’ve ordered 2 couches from here and the first time was ok but annoying. They dropped it off in front of the building and didn’t call like they said they would. We had a difficult time getting it to our apartment which is located in the back of the building. Had they called, we would have told them to put it at the back door to make it easier on us.
The couch was cheaply made, so it broke after a year. We ordered a replacement since it was under warranty. We had moved to another place and called and updated the address. The couch was originally set to get delivered to my partner’s parents’ house since we didn’t want it to go to our old apartment. After calling and updating this app with our new apartment address, they told us it was all set and it would be delayed a week bc of the address change. Delivery day comes, and it goes to his parents address and not our current one. His parents live about 30 mins to an hour away from our new place. We waited an extra week just for it to end up at the wrong address anyways. These experiences with this app have been atrocious. Never ordering from here again. There’s a lack of communication among customer service and the delivery people.

by REN00048

I received my order and part of it was damaged. I contacted this app immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using this app again.

by BambiiWithBows

I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.

by Stiney1124

While I love most of the items I’ve purchased from this app, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and this app “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using Wayfair . Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting.

Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to Wayfair , perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with this app, and to choose another vendor.

I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.

by CLPro User

I love this app. They have a great selection of products at reasonable prices. Wayfair is really great too. Everything I could want is there: the search engine, the favorites list that I can separate by project, the in stock notifications. The most frustrating pain point in using Wayfair though, is the constant interruption asking me if I’m a human. I mean, it’s constant. I’m redoing a kitchen...so I’m on here practically every day trying to nail down the final selections. But as I’m tapping through the colors available in an undermount sink——please verify you’re a human. Then I have to tap all pictures with a fire hydrant. That, in itself, is an annoyance. But what is down right irritating is that after I pass my human test, the entire app is frozen. FROZEN. Is in, will not move and nothing works. I have to close it down. Why don’t I close it down before the hassle of the human test, you ask?? Well, because if I do that, the test is there, waiting for me, when I reopen Wayfair , and then freezes anyway! Infuriating, right? It seems to happen more on the iPad than the iPhone but it does happen on both devices. I’m sure if I just closed Wayfair and waited 10-15 minutes the captcha would clear out, but let’s face it....when you are on a faucet hunt, you are more likely to just close Wayfair and fine your item elsewhere.

by Netty611

I have been shopping from this app for over 2 years. I absolutely love the the this app site and Wayfair ! Wayfair is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from Wayfair . If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love this app does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. Wayfair also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the this app app it is all listed nicely and extremely easy to find. I would recommend Wayfair to anyone!

by Panda J1980

So far this app has been great and a pleasure to deal with! Always friendly and courteous when I call them. The products are all too notch for the most part- I’ve only had a couple of issues and I called about it and this app is always happy to make sure I’m satisfied. I just have to call again because I was supposed to get a refund for a table set I ordered and I only received a partial refund and am confused about where the amount came from. The table set I purchased was around 597 and they gave me a refund for 394 so I have to call again and I don’t have the time to stay on the phone for a while and it normally takes 20-40 min for a result so that’s my only issue is getting the refund or issue completed correctly and the time it takes to do it as I’m injured from an accident and disabled and have young kids to take care of and I get overwhelmed and easily confused and wish the help provided didn’t tAke S long on the phone.

by WelcomeHomeSW

Positives: The selection of styles is almost endless on the this app app, and very modern and even cutting edge. So no complaint about style! the selection and payment process is pretty smooth once you have a credit card on file. The prices are anywhere from good to expensive, and they have a great program for “Pros” that gives me additional discounts.

One unexpected positive was putting together the furniture. A couple of pieces of large furniture (mid century modern style sofa & chair) were ridiculously easy to assemble! Like this: insert the back into the base, now screw on four legs. you’re done. The whole couch was put together in less than 10 minutes! Also lightweight. I’m guessing this furniture wouldn’t last a long time in a family with heavy use (?) but for my purposes (staging) they’re perfect. The smaller and less expensive pieces of furniture are lightweight, generally easy to put together, and easy to move around.

Negatives: Well, one has to wait for the product to arrive - so for someone in my industry (which is real estate staging) that’s not always an option. Also the return periods are ridiculously short. It’ll take two weeks to ship it out and then you have only 30 days to return - even if it’s defective! So it’s a real problem if the box doesn’t get opened until the return period is almost exhausted.

by Gail In Maitland, Fl

Review-- Updated after 2017 Black Friday....I think my shopping with this app is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from this app. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But this app was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on this app...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...

by Angel B C

I’m not sure if this is the right place to share this review, but I want to share my recent experience. I have been looking for a beautiful ceiling fan for awhile. I finally found one that I like on this app. As it was being installed, we found a design flaw. I was devastated. Not only would I not be able to use this fan, but the thought of boxing it all up and sending it back made me want to cry. I called this app and just knew it was gonna be a headache. Instead what I got was a very professional, polite representative that quickly understood that replacing parts or even the whole fan was not a good option since there was indeed a design flaw. He was incredible. I have never experienced such a smooth and easy return. I will DEFINITELY be shopping more with this app. Amazing. I’m sorry I can’t remember the gentleman’s name, but if you can hunt it down, you should most definitely give him a gold star. I have told so many people about my pleasant experience. Well done this app. Well done.

by Apple Lover 97

I was always a critic of this app seeing it as a place where super cheap things that were flimsy were sold online. That is, until I realized the truth. I have recently bought furniture from several Premium home stores in person that I thought would be great and some this app items thinking they were going to be cheap quality or even disappointments. The opposite was true. I am waiting a long time for the premium home stores to even deliver some items and others broke within days of owning them and it is taking weeks to have the technicians come out repair. Meanwhile, my this app items are higher quality than expected and always deliver within a reasonable period of time. Are there cheaper, lower quality items on this app? Sure. But many of the items are not and it is a false sense of security to pay 3 times the price at at a premium home store just to not get your product or the product easily breaks from poor build or assembly quality.

by Chris-From-NJ

I just purchased 2 vanities and had a few questions before placing the order. The first women that I spoke to Roxy, was amazing and very knowledgeable. I really appreciate your vast knowledge, how much you cared about making sure that you answered all of my questions and that I was happy! I was then transferred as I had some questions about about potentially opening a business account. I cannot remember the name of this employee, but she was a breath of fresh air to speak with as well! She was very informative, thorough and wanted to help in any way that she could. I do have to say, that in my limited experience in dealing with this app, they seem to have great customer service. I believe that this will suit them well over time. In an ever changing landscape of online shopping and difficult retail conditions, it was a pleasure getting this type of information, care and service. I believe that this app just put themselves in a “must look at option”, every time that I have to shop online. Thanks again!
Chris (Mount Laurel, NJ)

by Shejustshe

I have been ordering from this app for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction.
Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well.
My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!

by Jon Kirkpatrick

I am using an iPhone 12 Pro Max iOS 14.3 and am having an issue with going through the menu options. It seems the issue happens most often after viewing a specific furniture item and the selecting home then “furniture” from there the options for “living room furniture”, “bedroom”, kitchen & dining room”, “office furniture”, etc. are all non-selectable. The only way to get them working again is to close out Wayfair and reopen it. It also does this on some other pages but this is the one that I can replicate it the most. No issues on the website mobile page.

Tried app support link from the Apple App Store page and was sent to a link not found page on this app. I called customer service and there was no option for app support. By pressing zero, I did get ahold of someone who while very nice and polite, kept asking if my problem with Wayfair was a problem finding my order and was dismissive and said it worked on hers since she has the same phone. Said I should contact my network carrier and would leave a not with the appropriate department.

by Melissacnc

As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at this app, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at this app, I would buy it at this app , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at this app because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!

by Kristen👩🏻

I ordered a trampoline on April 3, it said estimated delivery may 15th. I waited patiently and NEVER received any email stating the status of my order. I called a couple of times (ever time waiting for a minimum of 30 minutes) just to check on it and was never told there was any problem. It was expected to ship to me on time! On may 11, I called again since the status online still said preparing to ship, I spoke with Bernard and he informed me I would receive an email because it would be on a truck for delivery that day. On Tuesday the status still said preparing to ship so I called again and this time the customer support representative actually looked into the supplier and found out there were no trampolines in stock! Why did Bernard lie???? Why didn’t the manufacturer inform this app that there were no in stock trampolines (I could wait until mid July for one....ya right!!!), and most importantly why does this app not send any confirmation emails letting you know what’s going on???? I’m so disappointed and had to inform my daughter who has been waiting for over a month, that our trampoline is not coming!!! This was my first and LAST time shopping with this app!!!! Thank you for being nothing but a disappointment!!!!

by LeeTatum

this app has everything. In the last year, I’ve bought two desks, four area rugs, dining room chairs, a new upholstered platform bed, curtains, and a 12” pillow-top memory foam mattress (at a fraction of the cost charged by the new trendy online mattress companies). Then after making sure my husband & I were comfortable, I bought some cat “shelves”(stylish ramps to attach to your walls so that your cats can look down on you literally and figuratively). And once I decide which will be the best for our spoiled felines, I’m also ordering a cat tree in grey to match the tufted velvet grey sofa I got from this app. Only this app makes sure that everything you order is not only safe, fun, and ultra comfy, but also stylish.
I love that I can buy furniture, bedding, curtains, cat condos & carriers (have you ever checked out their pet items?), decorative items, and so much more all in one place.
Because I live in a very small town, shopping options are minimal. this app is like having all the glories of L.A. (where we used to live) without the freeways and two-hour drives to a store 7 miles away.
So, the selections are phenomenal, the prices are great (I do wait for sales — they send me nifty email), and our new home is coming together wonderfully. this app is my one stop shop for everything for our home and its two- and four-legged occupants.

by Mymoneyhaha

Wayfair is impeccable BUT please stop endorsing handy because I had the worst experience ever.
1.the so called “pro” called from what I thought was his number and said he was here, mind you they have 2 hours to out whatever it is together but the reviews said he was able to put his stuff together in 1 hour so I was like okay cool I’ll go with him; anywho he calls I said I’ll be there in 10 minutes because he was supposed to be there at 10:00 but he was there at 9:50. I got there at 10:03 tried calling from the number he called me from about 15 times and no answer. I tried texting 3 times no answer. I tried contacting him from the handy app. No answer. At this point I’m bawling my eyes out because I’m pregnant all these hormones and I need this dresser to get put together for my baby’s room. As toward I Comtact someone from the handy app they say I will get my refund back but after that mid conversation the person I was texting to help me forgive out the situation stopped texting me back completely. I did receive an email sayin I would get my refund back to hopefully I really do get it back. To just back up tho while me Calling all of a sudden the number gets disconnected to contact the so called “pro” guy. Just please stop endorsing the HANDY app. It’s no good at all. It’s a scam.

by Smr@198119811981

I’ve only purchased 2 items through this app and both experiences were bad in different ways. First item was a headboard and I ended up having to drive to the warehouse of the shipping company to pick it up because they only delivered during business hours Monday through Friday. Sorry I have a job and can’t accommodate your 8 hour delivery window on a Tuesday. Not entirely this app’s fault but as a seller you should know who you’re doing business within your distribution chain. Second purchase was for a wine cabinet that was promised in 2 days and made it to my front door in 3. The product was banged up and virtually impossible to assemble. It wobbled when assembled which is exactly what you want with a toddler in the house. It had dings all over it as well. The worst part is, I called this app customer service and told them I’d like a refund and that they would need to send someone out to disassemble the monstrosity and remove it from my house. I was promptly issued a refund and told to dispose of the $400 shelf. How incredibly wasteful of you. I will not do business with this app again. Careless, poor quality, wasteful and overpriced. Technically, I give you negative 5 stars.

by AZ_gal

I'm a fan of Wayfair . Love the boards and being able to easily search. However, I noticed today that the customer photos were not in with the main preview photos and instead I had to go find them in the reviews section. Maybe I'm missing something where it's available elsewhere else, but this was one of the better options that made me like Wayfair so much. I could see right away, the customer loaded photos, and get a better idea of how that particular product could be used/displayed. I don't like having to read through all of the reviews.
*Update* Nice to see the customer photos but please add to main photo lineup for the product. That way you don't have to go to the customer feedback and all photos can be viewed together. Also, Wayfair is constantly shutting down on me. Same thing happens if I just go to the webpage and avoid Wayfair , except I get an error message saying it has to be reloaded. Any ideas or fixes for that?! Thanks.

by The Dry Oyster

Normally everything comes in perfect. Once in awhile something is damaged, NEVER have I had any issue from this app returning anything. Easy helpful and ready to please their customers, I can’t say enough good things about this company.
Unique items, stylish and great prices.
We have been in full house’s renovations for 5 years now, that’s a long time... this app has given me inspiration and has successfully helped to fill in decor gaps, furniture gaps etc...
Just now I ordered a stone tile so unique for our men’s bathroom.
I had ordered a sample a couple of months ago, the other day two neighbors came by to see our new kitchen, I had the sample tile sitting on a table in the room they both were more into the tile than the kitchen.
So when they left I went online to order the tile for our bathroom...but wait, what? The tile was out of stock, no no say it ain’t so... thankfully I noticed the tell me when it’s back in stock alert notification.
I filled in the info and less than a week later, BAM! I just placed my tile order.
This is one Happy Lady sitting here, we could be... rather, Our house could be in a this app commercial, literally.
Bathroom, kitchen, bar, bedrooms, dining, living, family, music room, outdoor lanai, offices... I’m telling you there is something in every room in our 6000 sq foot house from this app.
I am not a “ in store shopper”, I hate Malls, this is the best way to shop ... the Way to shop is this app.
Have fun, get crazy it’s the only WAY!

by Youngdds

I always like to read the reviews that real customers submit. With this app there usually is a fairly good sample size to help form an honest opinion. Also, many items also have consumer questions with answers. Keep in mind that there is a segment of people who submit a poor rating for stupid reasons (“It was heavy and I’m small so it was hard to drag the box inside, one star” “It was 2 days late” “It had a tiny scratch so they replaced it for free; I love it, one star” “It had a screw missing, box dented/ had extra screws/ had trouble lining up screws until I figured it out” “Instructions are just pictures with no sentences” “Specifications stated size to 1/100 of an inch, but it was smaller than I thought, and I’m seven feet tall, so I’m sending it back unless they dare charge me shipping! One star” “Most gorgeous thing ever! I get raves from all visitors!!! One star!”) this app has a button to indicate “Helpful Review”, but they should also let consumers press”MORON ALERT”....

by +**Big Dawg**+

I feel obligated to tell the World how Great this company this app is! The products I have purchases so far are excellent! They were delivered very quickly! Prices were very good and affordable and worth every dollar! They have such a wide selection of products for every room in your house! I will never buy elsewhere unless for some reason they do not have whatever it is i would need which is most likely impossible. The last thing I have to say and in my opinion the most important...
So far I called customer service twice and both times was welcomed by the friendliest, courteous, respectful, helpful, caring and happy people on earth no exaggeration when saying this!!! It was my pleasure to have spoke with them my issues were solved immediately and better outcome then expected I hung up the phone smiling and in a wonderful mood thanks to them!! Just a BIG shout out to this app for everything they do!!