Hold the world’s largest selection of home goods in the palm of your hand! Our
innovative new 3D View in Room feature lets you shop and compare like never
before. Whether you’re redoing an entire room, creating a wedding registry, or
simply searching for a great deal, Wayfair makes shopp...
I CANT BELIEVE I DIDN’T FIND THEM SOONER
As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
Love this companyI!!!
I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!
Replacing a damaged item
I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.
The Facebook of E-commerce
While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.
Employees Are A Breath Of Fresh Air
I just purchased 2 vanities and had a few questions before placing the order. The first women that I spoke to Roxy, was amazing and very knowledgeable. I really appreciate your vast knowledge, how much you cared about making sure that you answered all of my questions and that I was happy! I was then transferred as I had some questions about about potentially opening a business account. I cannot remember the name of this employee, but she was a breath of fresh air to speak with as well! She was very informative, thorough and wanted to help in any way that she could. I do have to say, that in my limited experience in dealing with Wayfair, they seem to have great customer service. I believe that this will suit them well over time. In an ever changing landscape of online shopping and difficult retail conditions, it was a pleasure getting this type of information, care and service. I believe that Wayfair just put themselves in a “must look at option”, every time that I have to shop online. Thanks again! Chris (Mount Laurel, NJ)
HANDY APP SCAM
This app is impeccable BUT please stop endorsing handy because I had the worst experience ever. 1.the so called “pro” called from what I thought was his number and said he was here, mind you they have 2 hours to out whatever it is together but the reviews said he was able to put his stuff together in 1 hour so I was like okay cool I’ll go with him; anywho he calls I said I’ll be there in 10 minutes because he was supposed to be there at 10:00 but he was there at 9:50. I got there at 10:03 tried calling from the number he called me from about 15 times and no answer. I tried texting 3 times no answer. I tried contacting him from the handy app. No answer. At this point I’m bawling my eyes out because I’m pregnant all these hormones and I need this dresser to get put together for my baby’s room. As toward I Comtact someone from the handy app they say I will get my refund back but after that mid conversation the person I was texting to help me forgive out the situation stopped texting me back completely. I did receive an email sayin I would get my refund back to hopefully I really do get it back. To just back up tho while me Calling all of a sudden the number gets disconnected to contact the so called “pro” guy. Just please stop endorsing the HANDY app. It’s no good at all. It’s a scam.
Wayfair and Me For About 4 Years..❤️❤️❤️❤️
Review-- Updated after 2017 Black Friday....I think my shopping with Wayfair is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from Wayfair. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But Wayfair was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on Wayfair...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...
Cannot cancel an order even if cancelled within an hour
This is the worst company I’ve ever had to deal with when it comes to canceling orders. I ordered 4 chairs. Within one hour I know these chairs were not what I needed so I canceled the order. I put the correct order # but it only cancelled 1 chair . When I tried to cancel the rest of the chairs it won’t let me because of course the order number would be the same for the 3 chairs as it is for the one chair. I had to call customer service the following day because they’re in the East Coast and they were already closed. I called at the earliest time possible and yet they said that that the order is now in their warehouse ready to ship and although she can cancel the order it might still show up. I beg her not to do that because I’m a tiny woman and I cannot carry three chairs to return them . Still she said she couldn’t do anything but she acknowledged that I had canceled this order. Wouldn’t you know I get an email today that supposedly three chairs were delivered by FedEx to my house. I was home all day and my 4 security cameras never showed anyone delivering a box . I would never ever order from Wayfair again!!! Now I have to fight to make sure I don’t get charge by this very inefficient company
Best customer service EVER!
I’m not sure if this is the right place to share this review, but I want to share my recent experience. I have been looking for a beautiful ceiling fan for awhile. I finally found one that I like on Wayfair. As it was being installed, we found a design flaw. I was devastated. Not only would I not be able to use this fan, but the thought of boxing it all up and sending it back made me want to cry. I called Wayfair and just knew it was gonna be a headache. Instead what I got was a very professional, polite representative that quickly understood that replacing parts or even the whole fan was not a good option since there was indeed a design flaw. He was incredible. I have never experienced such a smooth and easy return. I will DEFINITELY be shopping more with Wayfair. Amazing. I’m sorry I can’t remember the gentleman’s name, but if you can hunt it down, you should most definitely give him a gold star. I have told so many people about my pleasant experience. Well done Wayfair. Well done.
So far wayfair has been great and a pleasure to deal with! Always friendly and courteous when I call them. The products are all too notch for the most part- I’ve only had a couple of issues and I called about it and wayfair is always happy to make sure I’m satisfied. I just have to call again because I was supposed to get a refund for a table set I ordered and I only received a partial refund and am confused about where the amount came from. The table set I purchased was around 597 and they gave me a refund for 394 so I have to call again and I don’t have the time to stay on the phone for a while and it normally takes 20-40 min for a result so that’s my only issue is getting the refund or issue completed correctly and the time it takes to do it as I’m injured from an accident and disabled and have young kids to take care of and I get overwhelmed and easily confused and wish the help provided didn’t tAke S long on the phone.
Normally everything comes in perfect. Once in awhile something is damaged, NEVER have I had any issue from Wayfair returning anything. Easy helpful and ready to please their customers, I can’t say enough good things about this company. Unique items, stylish and great prices. We have been in full house’s renovations for 5 years now, that’s a long time... Wayfair has given me inspiration and has successfully helped to fill in decor gaps, furniture gaps etc... Just now I ordered a stone tile so unique for our men’s bathroom. I had ordered a sample a couple of months ago, the other day two neighbors came by to see our new kitchen, I had the sample tile sitting on a table in the room they both were more into the tile than the kitchen. So when they left I went online to order the tile for our bathroom...but wait, what? The tile was out of stock, no no say it ain’t so... thankfully I noticed the tell me when it’s back in stock alert notification. I filled in the info and less than a week later, BAM! I just placed my tile order. This is one Happy Lady sitting here, we could be... rather, Our house could be in a Wayfair commercial, literally. Bathroom, kitchen, bar, bedrooms, dining, living, family, music room, outdoor lanai, offices... I’m telling you there is something in every room in our 6000 sq foot house from Wayfair. I am not a “ in store shopper”, I hate Malls, this is the best way to shop ... the Way to shop is Wayfair. Have fun, get crazy it’s the only WAY!
Helpful comments, not fake.
I always like to read the reviews that real customers submit. With Wayfair there usually is a fairly good sample size to help form an honest opinion. Also, many items also have consumer questions with answers. Keep in mind that there is a segment of people who submit a poor rating for stupid reasons (“It was heavy and I’m small so it was hard to drag the box inside, one star” “It was 2 days late” “It had a tiny scratch so they replaced it for free; I love it, one star” “It had a screw missing, box dented/ had extra screws/ had trouble lining up screws until I figured it out” “Instructions are just pictures with no sentences” “Specifications stated size to 1/100 of an inch, but it was smaller than I thought, and I’m seven feet tall, so I’m sending it back unless they dare charge me shipping! One star” “Most gorgeous thing ever! I get raves from all visitors!!! One star!”) Wayfair has a button to indicate “Helpful Review”, but they should also let consumers press”MORON ALERT”....
1 Happy Customer!!
I feel obligated to tell the World how Great this company Wayfair is! The products I have purchases so far are excellent! They were delivered very quickly! Prices were very good and affordable and worth every dollar! They have such a wide selection of products for every room in your house! I will never buy elsewhere unless for some reason they do not have whatever it is i would need which is most likely impossible. The last thing I have to say and in my opinion the most important... So far I called customer service twice and both times was welcomed by the friendliest, courteous, respectful, helpful, caring and happy people on earth no exaggeration when saying this!!! It was my pleasure to have spoke with them my issues were solved immediately and better outcome then expected I hung up the phone smiling and in a wonderful mood thanks to them!! Just a BIG shout out to Wayfair for everything they do!!
Like the app, but some updates..not so much
I'm a fan of the app. Love the boards and being able to easily search. However, I noticed today that the customer photos were not in with the main preview photos and instead I had to go find them in the reviews section. Maybe I'm missing something where it's available elsewhere else, but this was one of the better options that made me like the app so much. I could see right away, the customer loaded photos, and get a better idea of how that particular product could be used/displayed. I don't like having to read through all of the reviews. *Update* Nice to see the customer photos but please add to main photo lineup for the product. That way you don't have to go to the customer feedback and all photos can be viewed together. Also, the app is constantly shutting down on me. Same thing happens if I just go to the webpage and avoid the app, except I get an error message saying it has to be reloaded. Any ideas or fixes for that?! Thanks.
Bad experience & wastefulness
I’ve only purchased 2 items through Wayfair and both experiences were bad in different ways. First item was a headboard and I ended up having to drive to the warehouse of the shipping company to pick it up because they only delivered during business hours Monday through Friday. Sorry I have a job and can’t accommodate your 8 hour delivery window on a Tuesday. Not entirely Wayfair’s fault but as a seller you should know who you’re doing business within your distribution chain. Second purchase was for a wine cabinet that was promised in 2 days and made it to my front door in 3. The product was banged up and virtually impossible to assemble. It wobbled when assembled which is exactly what you want with a toddler in the house. It had dings all over it as well. The worst part is, I called Wayfair customer service and told them I’d like a refund and that they would need to send someone out to disassemble the monstrosity and remove it from my house. I was promptly issued a refund and told to dispose of the $400 shelf. How incredibly wasteful of you. I will not do business with Wayfair again. Careless, poor quality, wasteful and overpriced. Technically, I give you negative 5 stars.
A better way to Contact apps
You can now contact Wayfair – Shop All Things Home customer service directly
via Email using our new site - AppContacter.com
Yes. Wayfair – Shop All Things Home is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,121,037 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Wayfair – Shop All Things Home Is 36.7/100.
Yes. Wayfair – Shop All Things Home is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,121,037 Wayfair – Shop All Things Home User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wayfair – Shop All Things Home Is 36.7/100.
Wayfair – Shop All Things Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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