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Summary of Legacy KACE GO Problems 😠👌🔥

- No iPhone X support, Touch ID or Face ID support

- Inability to scroll and select on iPhone

- More end user training and support needed

- App interface scaled for 6+ and everything is too big

- Inability to manage assets from the app

- STATUS field disappeared from asset management

- Barcode scanning feature can be frustrating and slow

- App is buggy and crashes constantly

- Poor response from customer support

- Inability to view inventory and search tickets properly

- Recent updates have caused issues with displaying tickets and creating new work orders.

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Common Legacy KACE GO Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Quest Software, Inc., developers of Legacy KACE GO.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit KACE GO Client Website

Privacy Policy: https://support.quest.com/technical-documents/kace-systems-management-appliance/11.0%20common%20documents/kace-go-7.0-release-notes/2#TOPIC-1512233

Developer: Quest Software, Inc.




About this app

With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology.  While the primary functionality of LegacyKACEGO is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.  The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road.  Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go.  Note: this product requires the KACE SMA 10. 1 or higher to operate.  Take your productivity to the next level using KACE GO!  VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.  The KACE GO app gives KACE SMA administrators the following capabilities.