Contact Decibel Magazine Support

by Goforthanddie7

I’ve been reading Decibel on iPad for a few years now, and up until the newest update, I had very few issues with it. Sure, there was the occasional crash or failed download, but in general it always worked fine. Flash forward to today, and I opened the app to see that it has been completely reworked, and the new version is absolutely unusable. The download speeds (if you are lucky enough to even get the issues to download at all) are 2 to 3 times slower than they were before. The app has inexplicably deleted my downloaded issues multiple times, with me needing to re-download and hope that the app doesn’t crash. If you manage to download an issue and actually open it successfully, you’ll notice that the new interface has removed every single useful feature from the previous version. Gone is the ability to quickly skip to other sections of the issue, export or share, and even fit each page to the window. It behaves more like an image previewer than a magazine app. I don’t know what the thought process was behind reworking this already functioning app, but it blows my mind that this is the accepted result. PLEASE fix this app or re-release the older version. This is unusable garbage.

UPDATE: Thanks to the powers that be for responding to this review! I’m glad to see you guys are working on addressing these issues and I look forward to trying the fixes out in the future. I’ll be sure to update my review when that time comes!

by Noobelheim

I really enjoyed the prior versions of the app. This new one, however, is not my jam. For starters, all my prior purchases were lost and I cannot restore any of them despite clicking the restore option. Second, the app is not user friendly at all. I have a hard time scrolling through issues and finding issues that I’m interested in. It just feels like the sorting interface sacrificed ease-of-access for having the images of the magazine covers. This is annoying and I have a hard time finding anything. Third, the app itself appears to be bare-bones with little support or other features to get help, hence why I’m posting a review instead of contacting customer or tech support. In sum, the new app feels half-baked and is, in my opinion, unusable. I really do hope the app is reverted or greatly improved on as the Decibel does have good content but I cannot consume it like this.

by Phodg50

Been a Decibel subscriber for years. App always works great. Until I downloaded the latest update. Now it crashes every single time I try and open it. I've rebooted, deleted and downloaded and installed it again. I'm done.

Edit: Tried new and "improved" version. I can now open an issue, but it crashes every time after about a dozen pages. Still a garbage update.

Tried April 15th update. Now won't even download. Gets stuck on "Stopped - Resume ?". Every other magazine app I have works fine, like this one used to before it got ruined. I'm done with it. Deleting and unsubscribing.