Comm100 Live Chat Reviews

I have used Comm100LiveChat for a couple years. It does a pretty good job of allowing me to monitor our website when I am on the road.

Only negative is it does not do a good job notifying you when you have a new chat. The sound is so soft that I miss it when I am driving. Needs to notify you like you are getting a text message.

I would give it 5 stars if they would improve the chat notification.

Stuck on loading with latest update. Tried to delete Comm100LiveChat so I could reinstall it and was totally unsuccessful. Tried to shut off and reboot my iPad and the problem remained. It used to work flawlessly for years until this latest April 2021 update.

I use the website Comm100 for a volunteer position. I wish Comm100LiveChat allowed a tab to chat with other agents, as we are not allowed to use Comm100LiveChat because of the lack of this feature.

newly released app version crashes every time upon logging in

Very straightforward.

We've been using Comm100 for quite a while now and it has served us very well. The iPad version, however, appears to be more of an afterthought than a genuine, usable application. It has serious drawbacks and usability issues. Very few features from the web-based app are supported in the iPad version. You can't see the entire landing or current URL pages, and you can't click on them to see where your customer is either. Also, if you switch to another app, like Skype, while logged into Comm100 the chat does not continue to run. Comm100LiveChat stays open, but it is in suspended animation unless you're actually in it. This is a real Achilles heel and makes it little more than a token gesture at mobile support. We're really trying to move away from desktop operating systems, and Comm100 iOS support is really holding that up.

It's better than nothing, but not by much. If Apple would support Flash our lives would be complete, so while C100 is bad, Apple's insistence on warring with Adobe continues to impact their customers negatively.

The new version lacks a page count for the visitor. The old app showed how many pages a visitor had been to each visit and I liked that.

Also, the alerts have changed tone and there is no way to know what each chime is for or customize them. By this I am referring to the sound for new visit and request to chat. So, I am getting use to it.

All in, it's a Great App!

We use Comm100 live chat on our site and Comm100LiveChat helps when our operators are mobile and need to monitor visitors. Comm100LiveChat could use more bells and whistles but it handles the basics we need to service our visitors.

This is a excellent app for my business. It allow me to answer questions about my service when I'm on the go. It has a support ticket system so you can answer tickets later if your off line. It also provides a news letter & knowledge base feature if you need it

I have been a customer of comm100 for very very Long time. I use to always ask them when they were bring out Comm100LiveChat in AppStore and finally they did. After few recent updates I am glad that app works great! I would love to see what comm100 will bring out in future. :)

Thanks Comm100 for making it affordable for small business owners to provide live, easy support. It really works AND works WELL. Looking forward to more Comm100 tools/products as my business grows.

We've been with Comm100 since the very beginning and they are very supportive and listen to feature requests. It just keeps getting better.

Efficient, smart, organized and they actually answer customer service so yes that's why we all love them and they like the little guy!

Works great! Thanks for offering such great products! I hope it stays logged in for the full 5 days... The last version logged out periodically. Great addition.

Tried 5-6 big companies but this one beats them all by far!

Great app that allow to be in contact with any of our prospect visiting our webpage.
And also is free!

Good but always room for improvement . Since latest IOS update Comm100LiveChat alignment with iPhone has been off... Might be a bug

I have tried them all - this is the only live chat app where push notifications work for when a new customer comes to your site. This was before the iOS 9 upgrade - the last two weeks, Comm100LiveChat is unusable.

Great service and Comm100LiveChat is icing on the cake. Works well on phone and iPad. No complaints and highly recommended.

This application is the best for chat on your website.

Everyone knows comm100 has been the best for many years in all our business websites it’s a no brainer :)