Remote app not working? crashes or has problems?

Remote Status

Published by Nhon Nguyen

SamRemote is a virtual remote control that lets you control your Samsung TV. The
application is completely free.

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Common dislikes about Remote app

- Difficult to contact developer outside of Facebook messenger.

- Free version is basically worthless due to excessive ads.

- Ads often obscure important parts of the user interface.

- App recognizes TV but won't actually control it.

- Annual cost of around $25 seems high for what it is.

- Not available for Samsung devices.

Have a Problem with Remote for Samsung TV.? Report Issue

Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remote iPhone Issues and Solutions

Remote iOS app crashes, not working, errors
Remote iOS app network issues
Remote on iOS has black/white screen

Remote Android App Issues and Solutions

Remote has errors/crashing/not working
Remote server network connectivity issues
Remote has black screen

Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remote app crashes or not working on Iphone (iOS):

Close and restart the Remote app on iPhone
Update Remote app to the Latest Version for iOS
Uninstall and reinstall Remote iPhone app
Update your iPhone to the latest iOS version

Fix Remote on iPhone unable to connect to server/internet connection issues::

To resolve Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remote black/white screen (blank screen) on iPhone:

Follow the Remote iOS app troubleshooting guide Here →

Remote Android App Issues and Solutions

Fix Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remote app issues:

Force Stop the Remote App
1. On android, goto "Settings" » click Remote app. » click "Force Stop".

Update Remote to the latest version on PlayStore

Clear Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remote.

Fix Remote unable to contact server/ Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remote on android.

Solve Remote black/white screens issue on Android:

Follow the Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nhon Nguyen, developers of Remote.

100% Contact Match

Developer: Backslash

E-Mail: [email protected]

Website: Visit Remote Website

About this app

To use the Samsung this app control, you must have your mobile / iPad is on the same wifi network as your TV and you accept the message that appears on your TV. SamRemote is a virtual this app control that lets you control your Samsung TV. In addition to a careful representation of the this app control, you can use all the functionality of the real this app. Because the application runs through the wireless network, it is not necessary to be close to the TV. The application is completely free. SamRemote is neither an official Samsung product nor are we affiliated with the Samsung Electronics company.