HGE CovidCare app not working? crashes or has problems?

HGE CovidCare Status

Last Updated on 2022-01-22 by HGE Healthcare

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Common HGE CovidCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HGE CovidCare app on iOS and Android devices. Solve all HGE CovidCare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HGE CovidCare iPhone Issues and Solutions

HGE CovidCare iOS app crashes, not working, errors
HGE CovidCare iOS app network issues
HGE CovidCare on iOS has black/white screen

HGE CovidCare Android App Issues and Solutions

HGE CovidCare has errors/crashing/not working
HGE CovidCare server network connectivity issues
HGE CovidCare has black screen

HGE CovidCare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HGE CovidCare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HGE CovidCare app crashes or not working on Iphone (iOS):

Close and restart the HGE CovidCare app on iPhone
Update HGE CovidCare app to the Latest Version for iOS
Uninstall and reinstall HGE CovidCare iPhone app
Update your iPhone to the latest iOS version

Fix HGE CovidCare on iPhone unable to connect to server/internet connection issues::

To resolve HGE CovidCare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HGE CovidCare black/white screen (blank screen) on iPhone:

Follow the HGE CovidCare iOS app troubleshooting guide Here →

HGE CovidCare Android App Issues and Solutions

Fix HGE CovidCare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HGE CovidCare app issues:

Force Stop the HGE CovidCare App
1. On android, goto "Settings" » click HGE CovidCare app. » click "Force Stop".

Update HGE CovidCare to the latest version on PlayStore

Clear HGE CovidCare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HGE CovidCare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HGE CovidCare.

Fix HGE CovidCare unable to contact server/ HGE CovidCare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HGE CovidCare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HGE CovidCare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HGE CovidCare on android.

Solve HGE CovidCare black/white screens issue on Android:

Follow the HGE CovidCare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HGE Healthcare, developers of HGE CovidCare.

About this app

While there is no way to remotely cure, treat or diagnose COVID-19, HGE COVIDCare is a useful tool to aid in early illness detection and care during a global pandemic. This data is assessed by HGE Health’s remote care team to determine whether an individual should seek in-person care related to COVID-19. Users track their level of exposure to the virus, symptoms experienced, and other risk factors daily. When symptoms or elevated risk is reported, one of our qualified medical professionals will call you directly.