Shops app not working? crashes or has problems?

Shops Status

Last Updated on 2021-11-05 by olist

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Common Shops Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shops app on iOS and Android devices. Solve all Shops app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shops iPhone Issues and Solutions

Shops iOS app crashes, not working, errors
Shops iOS app network issues
Shops on iOS has black/white screen

Shops Android App Issues and Solutions

Shops has errors/crashing/not working
Shops server network connectivity issues
Shops has black screen

Shops iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shops app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shops app crashes or not working on Iphone (iOS):

Close and restart the Shops app on iPhone
Update Shops app to the Latest Version for iOS
Uninstall and reinstall Shops iPhone app
Update your iPhone to the latest iOS version

Fix Shops on iPhone unable to connect to server/internet connection issues::

To resolve Shops network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shops black/white screen (blank screen) on iPhone:

Follow the Shops iOS app troubleshooting guide Here →

Shops Android App Issues and Solutions

Fix Shops not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shops app issues:

Force Stop the Shops App
1. On android, goto "Settings" » click Shops app. » click "Force Stop".

Update Shops to the latest version on PlayStore

Clear Shops App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shops app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shops.

Fix Shops unable to contact server/ Shops internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shops » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shops » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shops on android.

Solve Shops black/white screens issue on Android:

Follow the Shops android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at olist, developers of Shops.

About this app

Download Shops , register your products and, in a few minutes, you can start selling online! this app is the complete solution for those who want to create their e-commerce, have a personalized online store and have all sales management in one place. Receive orders on WhatsApp: Each new order made by your customers arrives directly on your WhatsApp with all the necessary information to close the deal, making your routine much easier to sell online. Sell through Social Media: Any product can be shared through WhatsApp, Facebook and Instagram, increasing your visibility and chances of social sales. Also, take advantage of the opportunity to sell online, attract more customers and already have your online store prepared for the best sale days of the end of the year: Black Friday and Christmas! Registration and stock: Launch your sales products online in real-time, so you can facilitate the management of your ecommerce and your inventory. 1. It's perfect for starting to sell online or exploring new sales channels. Facebook Integration: With our integration, you can have your product catalog from your online store advertised within Facebook, and still have centralized management within the application. Product Variation: enter options for size, color, material, voltage, weight, style, language… lots of possibilities to make your online store more organized! Instagram Shopping: You can have the Instagram tool to tag your products and have more chances of sales on the social network of the moment. All online stores work on any device and format, making your online catalog perfect on mobile phones, tablets or computers. 2. Our stores are light, fast and easy to find and to use, delivering the best customer experience. 3. this app is a dynamic sales solution, just like your e-commerce should be. Use the lightest, fastest and easiest online sales app on the market! Diversify your sales channels by selling your products on social networks! Have 100% control of your online store with this app and we will always have more features thinking about the best shopping experience. The most practical, easy and complete sales app for your business and for your customers. Free Advanced E-commerce Technology: Host (SSL certificate, domain and server), stores optimized for search engines (SEO) and responsive.