ntv AR app not working? crashes or has problems?

ntv AR Status

Last Updated on 2020-12-02 by n-tv Der Nachrichtensender

I have a problem with ntv AR

Are you having issues? Select the issue you are having below and provide feedback to ntv AR.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with ntv AR - Der Reichstag? Report Issue

Common ntv AR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ntv AR app on iOS and Android devices. Solve all ntv AR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ntv AR iPhone Issues and Solutions

ntv AR iOS app crashes, not working, errors
ntv AR iOS app network issues
ntv AR on iOS has black/white screen

ntv AR Android App Issues and Solutions

ntv AR has errors/crashing/not working
ntv AR server network connectivity issues
ntv AR has black screen

ntv AR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ntv AR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ntv AR app crashes or not working on Iphone (iOS):

Close and restart the ntv AR app on iPhone
Update ntv AR app to the Latest Version for iOS
Uninstall and reinstall ntv AR iPhone app
Update your iPhone to the latest iOS version

Fix ntv AR on iPhone unable to connect to server/internet connection issues::

To resolve ntv AR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ntv AR black/white screen (blank screen) on iPhone:

Follow the ntv AR iOS app troubleshooting guide Here →

ntv AR Android App Issues and Solutions

Fix ntv AR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ntv AR app issues:

Force Stop the ntv AR App
1. On android, goto "Settings" » click ntv AR app. » click "Force Stop".

Update ntv AR to the latest version on PlayStore

Clear ntv AR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ntv AR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ntv AR.

Fix ntv AR unable to contact server/ ntv AR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ntv AR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ntv AR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ntv AR on android.

Solve ntv AR black/white screens issue on Android:

Follow the ntv AR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at n-tv Der Nachrichtensender, developers of ntv AR.

About this app

Innerhalb der Applikation kann ein 3D-Modell des Reichstags auf einer beliebigen Fläche platziert werden. Über Touchpoints werden anschließend spannende Video- und Audioelemente - darunter Archivmaterial - aufgerufen. Mit der Augmented Reality Anwendung ntv "Der Reichstag" erleben Sie den Berliner Reichstag als interaktive AR-Experience. Dank vor Ort aufgenommener 360-Grad-Bilder können Sie sich virtuell in den Reichstag hineinversetzen.