Charge app not working? crashes or has problems?

Charge Status

Last Updated on 2022-01-28 by Sodexo, Inc.

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Summary of Charge Problems 😠👌🔥

- The chow halls are not labeled with their actual names, making it difficult to locate them.

- The app only provides nutritional information for the food items, without any description of what the food actually is.

- There is no way to see what is on the menu before swiping the CAC card to pay for the meal.

- The app crashes frequently, making it difficult to use.

Have a Problem with Charge by Sodexo? Report Issue

Common Charge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Charge app on iOS and Android devices. Solve all Charge app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Charge iPhone Issues and Solutions

Charge iOS app crashes, not working, errors
Charge iOS app network issues
Charge on iOS has black/white screen

Charge Android App Issues and Solutions

Charge has errors/crashing/not working
Charge server network connectivity issues
Charge has black screen

Charge iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Charge app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Charge app crashes or not working on Iphone (iOS):

Close and restart the Charge app on iPhone
Update Charge app to the Latest Version for iOS
Uninstall and reinstall Charge iPhone app
Update your iPhone to the latest iOS version

Fix Charge on iPhone unable to connect to server/internet connection issues::

To resolve Charge network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Charge black/white screen (blank screen) on iPhone:

Follow the Charge iOS app troubleshooting guide Here →

Charge Android App Issues and Solutions

Fix Charge not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Charge app issues:

Force Stop the Charge App
1. On android, goto "Settings" » click Charge app. » click "Force Stop".

Update Charge to the latest version on PlayStore

Clear Charge App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Charge app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Charge.

Fix Charge unable to contact server/ Charge internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Charge » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Charge » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Charge on android.

Solve Charge black/white screens issue on Android:

Follow the Charge android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sodexo, Inc., developers of Charge.