BACK-UP app not working? crashes or has problems?

BACK-UP Status

Last Updated on 2019-08-23 by Idealink Yazilim Telekomunikasyon Bilgisayar Ve Danismanlik Hizmetleri San Ve Tic Ltd Sti

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Common BACK-UP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BACK-UP app on iOS and Android devices. Solve all BACK-UP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BACK-UP iPhone Issues and Solutions

BACK-UP iOS app crashes, not working, errors
BACK-UP iOS app network issues
BACK-UP on iOS has black/white screen

BACK-UP Android App Issues and Solutions

BACK-UP has errors/crashing/not working
BACK-UP server network connectivity issues
BACK-UP has black screen

BACK-UP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BACK-UP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BACK-UP app crashes or not working on Iphone (iOS):

Close and restart the BACK-UP app on iPhone
Update BACK-UP app to the Latest Version for iOS
Uninstall and reinstall BACK-UP iPhone app
Update your iPhone to the latest iOS version

Fix BACK-UP on iPhone unable to connect to server/internet connection issues::

To resolve BACK-UP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BACK-UP black/white screen (blank screen) on iPhone:

Follow the BACK-UP iOS app troubleshooting guide Here →

BACK-UP Android App Issues and Solutions

Fix BACK-UP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BACK-UP app issues:

Force Stop the BACK-UP App
1. On android, goto "Settings" » click BACK-UP app. » click "Force Stop".

Update BACK-UP to the latest version on PlayStore

Clear BACK-UP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BACK-UP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BACK-UP.

Fix BACK-UP unable to contact server/ BACK-UP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BACK-UP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BACK-UP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BACK-UP on android.

Solve BACK-UP black/white screens issue on Android:

Follow the BACK-UP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Idealink Yazilim Telekomunikasyon Bilgisayar Ve Danismanlik Hizmetleri San Ve Tic Ltd Sti, developers of BACK-UP.

About this app

Bu keyifli uygulamayı keşfetmek için öncelikle aktif 8 haneli Back-Up üyelik numaranızı ve Back-Up sistemine kayıtlı cep telefon numaranız ile uygulamaya kaydolmanız ve şifre belirlemeniz gerekmektedir. Transfer hizmeti özelinde; haritadan , adresler sekmesine devamlı kullandığınız adresinizi kaydedip kayıtlı adresler alanından ve havaalanı listesinden seçim yaparak transfer taleplerinizi de kolayca Back-Up’a iletebilirsiniz. İhtiyaç duyduğunuz her an her yerde; evde, yolda, seyahatte, sağlıkta ve özel ihtiyaçlarınızda yanınızda olan en güvenilir yardımcınıza artık Back-Up uygulaması ile de ulaşabileceksiniz. Back-Up üyeliğiniz kapsamında sahip olduğunuz hizmetleri görebilecek ve hizmetleri uygulama üzerinden de talep edebileceksiniz. Aile üyeleri ve ek kişiler Back-Up ana kart sahibinin giriş bilgileri ile uygulamadaki hizmetlerden faydalanabilmektedir. Uygulamaya kayıt sadece Back-Up ana kart sahipleri tarafından yapılabilmektedir.