MASAR app not working? crashes or has problems?

MASAR Status

Last Updated on 2018-10-18 by Tafeel

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Common MASAR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MASAR app on iOS and Android devices. Solve all MASAR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MASAR iPhone Issues and Solutions

MASAR iOS app crashes, not working, errors
MASAR iOS app network issues
MASAR on iOS has black/white screen

MASAR Android App Issues and Solutions

MASAR has errors/crashing/not working
MASAR server network connectivity issues
MASAR has black screen

MASAR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MASAR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MASAR app crashes or not working on Iphone (iOS):

Close and restart the MASAR app on iPhone
Update MASAR app to the Latest Version for iOS
Uninstall and reinstall MASAR iPhone app
Update your iPhone to the latest iOS version

Fix MASAR on iPhone unable to connect to server/internet connection issues::

To resolve MASAR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MASAR black/white screen (blank screen) on iPhone:

Follow the MASAR iOS app troubleshooting guide Here →

MASAR Android App Issues and Solutions

Fix MASAR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MASAR app issues:

Force Stop the MASAR App
1. On android, goto "Settings" » click MASAR app. » click "Force Stop".

Update MASAR to the latest version on PlayStore

Clear MASAR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MASAR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MASAR.

Fix MASAR unable to contact server/ MASAR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MASAR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MASAR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MASAR on android.

Solve MASAR black/white screens issue on Android:

Follow the MASAR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tafeel, developers of MASAR.

About this app

this app is based on very advanced technologies to provide the capabilities for managing the core of administrative workflow according to the prospective of the government administrations and the legislations and official requirements of administrative communication while complying with the latest standards applied such as Yesser program for Electronic Government.