MyCasaConnect app not working? crashes or has problems?

MyCasaConnect Status

Last Updated on 2019-12-10 by HOPITAL PRIVE LA CASAMANCE

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Common MyCasaConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyCasaConnect app on iOS and Android devices. Solve all MyCasaConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyCasaConnect iPhone Issues and Solutions

MyCasaConnect iOS app crashes, not working, errors
MyCasaConnect iOS app network issues
MyCasaConnect on iOS has black/white screen

MyCasaConnect Android App Issues and Solutions

MyCasaConnect has errors/crashing/not working
MyCasaConnect server network connectivity issues
MyCasaConnect has black screen

MyCasaConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyCasaConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyCasaConnect app crashes or not working on Iphone (iOS):

Close and restart the MyCasaConnect app on iPhone
Update MyCasaConnect app to the Latest Version for iOS
Uninstall and reinstall MyCasaConnect iPhone app
Update your iPhone to the latest iOS version

Fix MyCasaConnect on iPhone unable to connect to server/internet connection issues::

To resolve MyCasaConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyCasaConnect black/white screen (blank screen) on iPhone:

Follow the MyCasaConnect iOS app troubleshooting guide Here →

MyCasaConnect Android App Issues and Solutions

Fix MyCasaConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyCasaConnect app issues:

Force Stop the MyCasaConnect App
1. On android, goto "Settings" » click MyCasaConnect app. » click "Force Stop".

Update MyCasaConnect to the latest version on PlayStore

Clear MyCasaConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyCasaConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyCasaConnect.

Fix MyCasaConnect unable to contact server/ MyCasaConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyCasaConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyCasaConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyCasaConnect on android.

Solve MyCasaConnect black/white screens issue on Android:

Follow the MyCasaConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HOPITAL PRIVE LA CASAMANCE, developers of MyCasaConnect.

About this app

Votre suivi connecté à domicile par l'Hôpital Privé La Casamance. Retrouvez les informations liées à votre prise en charge.