NOK app not working? crashes or has problems?

NOK Status

Last Updated on 2018-06-27 by Die NetzWerkstatt GmbH & Co.KG

I have a problem with NOK

Are you having issues? Select the issue you are having below and provide feedback to NOK.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with NOK - Nord-Ostsee-Kanal? Report Issue

Common NOK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NOK app on iOS and Android devices. Solve all NOK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NOK iPhone Issues and Solutions

NOK iOS app crashes, not working, errors
NOK iOS app network issues
NOK on iOS has black/white screen

NOK Android App Issues and Solutions

NOK has errors/crashing/not working
NOK server network connectivity issues
NOK has black screen

NOK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NOK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NOK app crashes or not working on Iphone (iOS):

Close and restart the NOK app on iPhone
Update NOK app to the Latest Version for iOS
Uninstall and reinstall NOK iPhone app
Update your iPhone to the latest iOS version

Fix NOK on iPhone unable to connect to server/internet connection issues::

To resolve NOK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NOK black/white screen (blank screen) on iPhone:

Follow the NOK iOS app troubleshooting guide Here →

NOK Android App Issues and Solutions

Fix NOK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NOK app issues:

Force Stop the NOK App
1. On android, goto "Settings" » click NOK app. » click "Force Stop".

Update NOK to the latest version on PlayStore

Clear NOK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NOK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NOK.

Fix NOK unable to contact server/ NOK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NOK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NOK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NOK on android.

Solve NOK black/white screens issue on Android:

Follow the NOK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Die NetzWerkstatt GmbH & Co.KG, developers of NOK.

About this app

Die schnelle, detaillierte und unkomplizierte mobile Übersicht zu touristischen Angeboten am Nord-Ostsee-Kanal – mit aktuellen Positionen und Routen der Schiffe auf dem Kanal, Logenplätze, Sehenswürdigkeiten, Tipps aus Gastronomie- und Übernachtungsangeboten.