Google Shopping Reviews

by Jcbporter

My first (and last) time using Google shopping was not great. They promoted a first purchase discount which I tried to take advantage of and it continuously gave me a billing error and indicated it was my credit card. I corrected and verified all information on my Google Pay account and it still wouldn’t place the order. I called customer service and they said they couldn’t help with the problem but that an account specialist would look into it. I got an email a couple of days later stating that the error was either 1) I had already used the discount or 2) my billing info was incorrect and that I should try the purchase without the discount and “be on the look out for future promotions”... wow. Not only was the issue not identified but no solution either. No further inquiry about my situation? They can’t see my blank account history that no previous orders had been placed or discounted?Not exactly inspiring confidence in a “Google guarantee”. I’ll be shopping elsewhere.

by April4589

When I added the product to the cart it said two day shipping after checking out it said earliest delivery date is 3 weeks away I called google express they said they will swap it out I said ok. I got no confirmation.
Called back they said they are not allowed to do that. I asked what can I do they said call the company selling the product I called them they said we didn’t get any order numbers which was provided to me.

I called google express third time and no matter what I asked for they said they don’t do it . They don’t take responsibility for delivery. They don’t take responsibility for the order number not being pulled up by the company the order was placed through, they don’t take responsibility for anything. I asked for a supervisor or manager I was put on hold for a long time and came to speak with same rep who said I submitted a request for for supervisor. Put me on another hold and came back with he will call back not sure when.
DO NOT USE GoogleShopping!!!

by Biplab Mahapatra

I don’t care who is vendor is I ordered iPhone by seeing googles name. Once I received the iPhone it was not turning on. I called vendor as well as google Express what to do with it both suggested to return this item. Vendor told me not to use google return tag they sent me separate tag in my mail I’d and told to use that while returning.
As I bought from google I used google return tag to return once it delivered to them I started getting call from vendor by saying we will not give your money back as you have sent knee cap instead of iPhone. I called ups as well as google Express to inform this situation. UPS told they have delivered correct things to Devid and I did not get much help from google Express. I did not expect this kind of customer service from google as name itself is brand. I don’t think this kind of thing helping google to keep their name. I hope so action will be taken against that vendor and google will help on getting my money back.

by Nickname-ok

This review is for case of how google express business practice handle efficiently when there is problem during purchase experience.

In this context the rating is zero but lack of such rating giving 1.

Google Express is not reliable nor predictable when user attempt complete a simple purchase due to error validation during checkout. It’s validation points to credit card validation or shipping and billing information or at most point to generic help with apparent id number 329.

When none of above guides help point doesn’t help, customer service contact help only to say case beed review by specialist and contact back user within or up to 72 hours.

Then in absence of specialist response, by contacting again, user is given same another 72 hours.

In between, user misses sake price, promotion credit available for time period, spent several hours troubleshooting as debugging like.

It perceive as user in a role of consumer is technical developer for Google Express in intend of design.

Then again, even retry through different way, still cannot complete the purchase.

Inefficient process to put in for a simple and core process of purchase experience: Choose item, Select Item, add to cart, enter payment and shipping info, and submit.

Only consistency is the same experience on mobile and desktop.

Shame on such name and platform and lead consumer to waste time.

by Sas Vak

The worst shopping services I have faced until now. I had purchased an item to send as a gift for a friend and there is no gift receipt. Upon calling/chatting with them for 35 minutes immediately after purchase, i find out that there is nothing that can be done on their end to have the receiver of the package not find out the price of the gift. So I went into the orders section to cancel it and its not allowed because the window for cancelling an order is 30minutes. Now i cannot book it from an another website that can provide better services either. I have put a lot of time and effort into finding a gift the receiver will like and having it be delivered as just any other package with the receipt attached ruins it all. It was supposed to be special and its ruined because I shopped on google express. Im disappointed and will never shop with google express again. Its upsetting.

by Architect NYC

I don’t usually write reviews (especially bad ones) but feel obligated to protect others in this case. First please NEVER NEVER NEVER buy from the Google Store. We ordered a series of products for a renovation that came broken and they would Not take them back as they claim to have an insane15day return policy. Who does this? Most products need a professional to install them and we did not know they were broken until just after the 15day limit when the installer informed us which we still had to pay for. As a result I was transferred for an hour on the phone with google only to be told very rudely that they would not help me and simply didn’t care. I’ve never had a company treat me so poorly.
If you order from here you are guaranteed failure, rudeness and ZERO empathy with any problems they caused. Save you’re self the nightmare and shop elsewhere.

by Cat67!

I was thrilled to see I could buy from upscale grocery stores 50 miles away. In Florida we have no taxes, but the foods apparently came from Georgia where there is tax. This wasn’t disclosed until I I received the package. The difference was enough to be significant. This explanation was handled poorly by customer service and took several frustrating calls. Then I finally received the box, full of damaged goods. The potato chips were individually packed and were perfect but everything else (cans, noodles, candy bars, etc) were thrown together. Most of the cans arrived dented, sometimes severely. If that happened to cans, can you imagine the rest? Crumbled egg noodles, crushed upscale candy bars...only the potato chips arrived safely. I took pictures of all, but considered the hours spent trying to figure out my extra charges and counted this as an expensive lesson...never again

by Carlahart73

I had a coupon for Walmart express pay. I was suppose to get free shipping and the prices were suppose to match Walmart. Well after the order was delivered I scanned the products on the Walmart app. The prices on some items were x 3. I tried to return items to Walmart store. Walmart receipt for express just disappeared. So from $30 expense after returning the items I only got $17 back at Walmart, and had to use the only 3 license returns I had.

The prices are ridiculous. I want be ordering through express pay again, and I even have a $10 coupon. that would cover shipping ONLY WITH NO CUSTOMER SERVICE available for return when your not happy. It’s a wait if time and money. Unless you just have extra to throw away. Just go to Walmart app. Prices better with price match. Free shipping on orders over $25. If the price can be beat. You can scan your receipt for price match.

by Mmmm83737

Only giving one star because giving zero stars isn’t an option. Don’t waste your time!! Order directly from the merchant. My experience with these guys began in May (over 2 months ago) when I placed my order. The expected delivery date came and went and I still hadn’t received any updates on my order. Spoke to customer service who advised me there was a “temporary glitch” in the system and my order had been cancelled on their end for some reason. They gave me a $25 credit to use and I thought “WOW, how great!!” and placed my order again.. only to have it canceled once again. And again a third time. Here’s a tip Google Express: take all the $20 credits you’re giving away in an attempt to compensate for your terrible service and put it towards fixing those temporary glitches. PS.. two months is not really “temporary”.

by Chiclechew

I place my first order with Google express last week. It was generally a simple process and I liked that they have discounts and offers. On the other hand, discounts are somewhat canceled out by the fact that you may be charged an additional flat “ taxes and fees” charge on top of the price of the item. In my case I don’t pay sales tax in Oregon, but they charged me $10 for tax anyway. When I emailed about this charge, I was told that “sometimes it’s based on tax wherever the vendor is, not the shipping address,” yet no specifics on what the tax rate used was given nor the location of the vendor (Costco). I don’t pay sales tax at Costco so it still doesn’t make sense to me. Will probably avoid purchasing here going forward, as this really seems like a hidden shipping fee of $10.

by Unhappy New Mom

I was trying to use the convenience of Google Express to prepare for my unborn sons arrival. When I received the crib mattress I ordered I eagerly set it up but to my dismay there was a bend in the mattress that would not flatten out. This would not be safe for me to lay my newborn on. So I started the return process. I was told I could return to target and receive a gift card, which I was fine with. When I went to Target they told me they couldn’t help me. When I called Google Express they told me a number to give them that would secure the return and that didn’t work either. Now I’m being told I have to ship the item back to get the refund. This just became very inconvenient for me. Contemplating not using Google Express again. It’s a bad reflection on Google as a whole.

by 12chans

I’ve only used it twice now and I love it so much. My first order was from Target. Prices were the same as they would be in the store, so that was nice. The only thing with this purchase was I had two items that were “sold out”. I was not informed of this until after I made my purchase. However, I did get credit applied for those two items and received my package the next day! My next transaction was from Walmart. I also received the package the next day!

by Cintia DR

GoogleShopping is easy to use and easy to pick up on whether on my phone app or on a laptop using the website. It's come to be super convenient for me, especially with the cool integration it has with Google Home and the Assistant. Have ordered mainly from Walmart and Target with no issues. Items, even glass, always arrive in great condition and greatly packaged. Love being able to quickly see all types of variations for what I'm looking for, along with prices for me to compare in different stores (something that I find hard to do while in store). I also like the filtering options just in case I'm only interested in one store. My hope from stores is that an even greater number of items become available (which stores already have), but are not selling online on Google Express. I'm anxious to see the enhancements this platform will get in the future.

by Trinka2

How have I gone for so long without knowing about GoogleShopping/site?
Where is it advertised?
My daughter just sent me the link to something she wants and I began to have a look around. I was amazed! I’ve already purchased two bedside tables using GoogleShopping. I have been looking for specific ones and I just couldn’t bring myself to paying the price of a well known, high end home decorating store. I found the nightstands for over half off on GoogleShopping!!! I’m thrilled but wish I would have known about it sooner, as I have just redecorated 1 of my bathrooms. I’m redecorating the master bed and bath next and will certainly be using GoogleShopping for furnishings!!! Happy customer that will SPREAD THE WORD!!!

by Patricemarie987643

I was scared at first to use GoogleShopping because I thought it wasnt going to be good but turned out to be a good shopping app I get all that I need and delivered on time and packaged very well and I can shop from any store and find what I need I work alot and dont have time to shop for house supplies and stuff and his works out just fine for me and at great prices too I can shop from big family packages instead of the little ones at the stores which I love since I have kids and they need there snacks for school and for just wanting to eat something until I get home to cook GoogleShopping is well needed and im glad I found this thank you Google