NeocarteNC app not working? crashes or has problems?

NeocarteNC Status

Last Updated on 2020-06-19 by Jeremy Lieugard

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Common NeocarteNC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NeocarteNC app on iOS and Android devices. Solve all NeocarteNC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NeocarteNC iPhone Issues and Solutions

NeocarteNC iOS app crashes, not working, errors
NeocarteNC iOS app network issues
NeocarteNC on iOS has black/white screen

NeocarteNC Android App Issues and Solutions

NeocarteNC has errors/crashing/not working
NeocarteNC server network connectivity issues
NeocarteNC has black screen

NeocarteNC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NeocarteNC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NeocarteNC app crashes or not working on Iphone (iOS):

Close and restart the NeocarteNC app on iPhone
Update NeocarteNC app to the Latest Version for iOS
Uninstall and reinstall NeocarteNC iPhone app
Update your iPhone to the latest iOS version

Fix NeocarteNC on iPhone unable to connect to server/internet connection issues::

To resolve NeocarteNC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NeocarteNC black/white screen (blank screen) on iPhone:

Follow the NeocarteNC iOS app troubleshooting guide Here →

NeocarteNC Android App Issues and Solutions

Fix NeocarteNC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NeocarteNC app issues:

Force Stop the NeocarteNC App
1. On android, goto "Settings" » click NeocarteNC app. » click "Force Stop".

Update NeocarteNC to the latest version on PlayStore

Clear NeocarteNC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NeocarteNC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NeocarteNC.

Fix NeocarteNC unable to contact server/ NeocarteNC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NeocarteNC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NeocarteNC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NeocarteNC on android.

Solve NeocarteNC black/white screens issue on Android:

Follow the NeocarteNC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jeremy Lieugard, developers of NeocarteNC.

About this app

Application permettant de suivre l'évolution du solde de sa carte NéoCarte. La consultation des transactions et des partenaires est également disponible.