COVID MyStudies app not working? crashes or has problems?

COVID MyStudies Status

Last Updated on 2020-05-21 by Harvard Pilgrim Health Care Institute

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Common COVID MyStudies Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COVID MyStudies app on iOS and Android devices. Solve all COVID MyStudies app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

COVID MyStudies iPhone Issues and Solutions

COVID MyStudies iOS app crashes, not working, errors
COVID MyStudies iOS app network issues
COVID MyStudies on iOS has black/white screen

COVID MyStudies Android App Issues and Solutions

COVID MyStudies has errors/crashing/not working
COVID MyStudies server network connectivity issues
COVID MyStudies has black screen

COVID MyStudies iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever COVID MyStudies app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix COVID MyStudies app crashes or not working on Iphone (iOS):

Close and restart the COVID MyStudies app on iPhone
Update COVID MyStudies app to the Latest Version for iOS
Uninstall and reinstall COVID MyStudies iPhone app
Update your iPhone to the latest iOS version

Fix COVID MyStudies on iPhone unable to connect to server/internet connection issues::

To resolve COVID MyStudies network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix COVID MyStudies black/white screen (blank screen) on iPhone:

Follow the COVID MyStudies iOS app troubleshooting guide Here →

COVID MyStudies Android App Issues and Solutions

Fix COVID MyStudies not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent COVID MyStudies app issues:

Force Stop the COVID MyStudies App
1. On android, goto "Settings" » click COVID MyStudies app. » click "Force Stop".

Update COVID MyStudies to the latest version on PlayStore

Clear COVID MyStudies App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "COVID MyStudies app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch COVID MyStudies.

Fix COVID MyStudies unable to contact server/ COVID MyStudies internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click COVID MyStudies » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got COVID MyStudies » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch COVID MyStudies on android.

Solve COVID MyStudies black/white screens issue on Android:

Follow the COVID MyStudies android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Harvard Pilgrim Health Care Institute, developers of COVID MyStudies.

About this app

The COVID MyStudies application allows for secure and remote electronic consent for COVID-19 trials. This application is supported by the Food and Drug Administration and protects healthcare workers by enabling consent without in-person contact. Participants can electronically consent to trials and obtain a copy of their consent through their mobile device. Only study investigators will have access to consent documents. No FDA personnel will access consent documents through FDA MyStudies.