PictureThis app not working? crashes or has problems?

PictureThis Status

Published by on 2023-12-25

PictureThis® identifies 1,000,000+ plants every day with 98% accuracy-better
than most human experts. Get your gardening questions answered and become a
“green thumb” with the plant identification power of PictureThis! Encounter
a beautiful, unknown plant during your walk? Want to inspire your children?
Need advice on how to care for your plants? Simply take a photo of the plant
and PictureThis will complete a plant i.


I have a problem with PictureThis

Are you having issues? Select the issue you are having below and provide feedback to PictureThis.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
223.1%

Not working
53.8%

Crashes
15.4%

Login
15.4%


Reported Issues: 29 Comments

By Rod james   1 month ago


When you select take picture (an example is an apple tree, it analyses the shot, and then identifies it as a prune tree ? Does a similar thing with many other plants, in that it identifies them as something they are not ? I've just paid £7,99 to renew my monthly subscription, and this is totally wrong.

By John orlowski   2 months ago


Notifications still not working

By LuAnn Mastrangelo   7 months ago


I am absolutely hating this app. I paid the $29.99 for this and I'm so aggravated that I did. Every time I click on the icon to open it it tells me about paying the $29.99 again! What kind of scam is this? Not only that but when I took a picture of my plant that has obvious white spots and circles all over it it tells me the plant is fine! What kind of nonsense is that? And then it has the nerve to tell me my subscription is already expired and it's not expiring till next month 2024 so what the heck is going on here? And if I can't ask someone what is wrong with my plant and then help me what do I need this ridiculous app for?

By Gail van Heeswijk   9 months ago


The suggestion of going into settings, apps, and then “picture this” is not an option for me as “picture this” does not come up. This would be my second year for this subscription. First year no problems. Now I can do nothing at all. It’s dead, plus it appears to only do plants (not buildings), if it does become functional. Please assist. Thanks, Gail

By Maureen G Stoudt   10 months ago


I have a subscription to Picture This from my iphone. I just replaced my phone with a Google Pixel. Is there anyway to connect my accounts so I will have all my pictures transferred?

By Judy Merchant   11 months ago


Hello! Great APP. I bought the Family Plan. Please guide me on how to add my family members so we all have Picture This! Thank you!

By Barbara   11 months ago


The plant I am identifying is not showing on the screen when I am pointing camera at plant, but it takes the photo. It makes it impossible to centre the plant correctly. It has worked correctly for over a year but now stopped showing the image until I have taken the photo. All I see is the black screen and centring lines.

By Jo McNeil   1 year ago


I have a felt bush Kalanchoe and under hardiness it says 20 degrees F. I trusted that. My plant suffered frostbite. Under the more detailed information, which I just discovered is there, it says bring it inside if under 41 degrees. Please update the information and please check that your information is accurate. Also, I live in Arizona, and often when it says 'direct sunlight' that would not be appropriate for plants in Arizona in our extreme heat.

By Gary Mineo   1 year ago


Won't install. Says app will install soon.

By Ariane Blais   1 year ago


I have an Iphone and since today, can’t open the app, its crashes each time…

By Gy   1 year ago


Can’t use the app on iPhonw and was billed for a year (until April 2023). Cancel subscription and refund please.

By LaDelia (Dia) Musante   1 year ago


It is failing to identify.

By Patricia lunn   1 year ago


My picture this isnt working just says waiting

By Tami Weir   1 year ago


I want to cancel my subscription, I'm still being billed and I'm not using it. I can't even get in to use it. Thank u

By Eva   1 year ago


Just to get help on the chat when I was double billed I was sent to some third party outfit I never heard of that wanted my credit card info just to get a question answered about an error. Sets off all kinds of red flags. Many unable to cancel, setting off more red flags. Worst customer service ever.

By Bobbie Kangas   1 year ago


I want to cancel but see no option to do so.

By Kathleen Keitel   1 year ago


GloRity is charging me twice in May (12th $6.41 and 13th $4.27). Then every month of $6.41. I thought the $6.41 was a one time charge for the app. I want to keep the the plant identifier - Picture This. What is the $4.27 monthly fee for?

By Robert Newgarden   1 year ago


The app is no longer accessing any recent pictures from my photo gallery.

By Heather johnston   1 year ago


All my pictures from the last 2 years that I've had this app have disappeared! I don't think my subscription has run out but I don't know how to check this.

By Alexandria Carey   1 year ago


When I click on the icon, I get nothing at all on my screen. Very frustrating. Please advise.

By Peter Robert Jurbala   1 year ago


The app does not always work when I am outside given me messages like poor connection or unable to identify. I make multiple attempts but it seems to be hit or miss. I am just taking pictures of pretty common plantings. Love it when it works right. Is there something I don´t understand about the app?

By Charles   1 year ago


Very difficult to cancel this app. Should be reported to every regulatory body out there . Would never recommend this to anyone. scam!!!

By Judith mcnew   1 year ago


Having trouble logging in. I know I subscribed yet it keeps telling me to subscribe and my free trial was over. Tried to change password and it says my email is not in the system. The app is difficult but i stll want to use it.

By Gary Langhoff   1 year ago


I purchased this app and have yet been able to use it. Will not let me login

By Deborah Hiser   1 year ago


I want to cancel this app and there no cancel option. I will report this to the consumer protection folks. email me debchiser@redacted with directions of how to cancel or I will report to every regulatory agency that handles these matters.

By Deborah Hiser   1 year ago


I want to cancel this app and there is no cancel option.

By Robert Picard   2 years ago


I like the PIcture This App. Bought a new IPhone; had to download the Picture This App. The only alternative is to buy another subscription. I just want to use what I have already bought.

By Shirley Evans   2 years ago


My subscription of PictureThis hasn’t moved to my new iPhone 12 I’m not able to use it, I also can’t see where to log in , I purchased it in Oct 21

By Michelle Roberts   2 years ago


My pictures disappeared. Please advice if they go into a gallery, and how this app works. I do have a paid subscription.


Common dislikes about PictureThis app

- Requires data or WiFi

- Constantly pushing to purchase subscription

- Not always accurate

- Difficult to cancel subscription



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Common PictureThis Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Glority LLC, developers of PictureThis.


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Developer: Glority LLC

E-Mail: [email protected]

Website: Visit PictureThis Website



About this app

Simply discover plants around you, take a quick photo, complete the plant identification, and discover a new appreciation for nature. this app has been featured on PictureThis Store in over 100 countries. “Very impressed.  Get your gardening questions answered and become a “green thumb” with the plant identification power of this app!  Simply take a photo of the plant and this app will complete a plant identification to answer all your questions about it!  Our revolutionary plant identification engine is constantly learning from experts and specialists - and now it’s all at your fingertips.  Amazed how it can work with any photo and it will give recognition a go-with impressive accuracy. “I am very pleased with PictureThis.  While not perfect, it can distinguish with high accuracy between different species in our collection of rare plants.  this app® identifies 1,000,000+ plants every day with 98% accuracy-better than most human experts.  Encounter a beautiful, unknown plant during your walk?  I used three others before breaking down to use the this app app and I have to say it is a lot more convenient and accommodating than the others.  It can even recognize down to cultivar sometimes-amazing. 



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