Contact Citi Support

by Mpope198

We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account. Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts. By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again. How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue. Every time we were talking with tech support, they could only walk us through the same steps. As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid. Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.

by Amberseren

Been a customer of citiibank for years .100% on time payments. Never had any complaints.
I bought a new car last week and even though I alteady had approval from my credit union, I let the begging finance dept run my credit in search of a lower rate. In his defense, he did get me a half point less with a different bank, and I already had a good rate. BUT, I had no idea those lender hits to my credit were going to cost me over $10,000 in available credit from Citibank. As if the lender hits to my credit werent enough, I guess citibank was feeling left out and wanted to take a few shots as well. Just days after buying my car, Citibank reduced my card limits to the balance owed maxing out my citibank cards and taking away over $10,000 of available credit. Nothing says I appreciate your money, loyalty, and business like a good smack down. Customer Service was no help. The guy I spoke to had never bought a car so he had no idea what I was talking about. In short, I got punished for buying a car. Im in my late 40’s , make good money, and I work hard to support my desires. This new experience with Citibank has been quite the eye opener. Thankfully my life and financial stability has nothing to do with Citibank, but be advised, if you take some hits buying a car, Citibank will stop by to join in. Cant keep me down. Better luck next time Citibank! :)

by Scatlin

It seems like every other time I try to login I get the red bar at top saying they are having technical issues. I can’t even get the snapshot you are supposed to get without logging in. This happens ALL the time. The times I don’t get the red bar it says my account is locked because of password problems. This is before I even try to login. So I go through the process of “unlocking” it by putting my whole card number in, putting the last for of my SS, only to use the exact same password. Then I find out even though it says it is locked, if you just wait a little bit (sometimes 5 minutes sometimes 24 hours) you can put your password in again without having to “unlock” it. It seems as though they don’t want you to be able to login very often. They are probably hoping you forget and then get charged the interest because I always pay it off the second there is a charge on there. There should be a way to pay off the balance every time there is one. I’m not talking about autopay once a month, I want as soon as a charge shows up, the next business days it is paid off. This way i don’t have to do a large lump sum at the end of each month. At minimum I want to be able to login when I want to, not when they want me to. If this card wasn’t attached to Costco I would have canceled it awhile ago.