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⚠️ Most reported problems ⚠️

Something else
80.0%

Crashes
20.0%

problems reported in the last 24 hours

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Summary of Fidelity Investments Problems 😠👌🔥

- Slow response time.

- Unnecessary verification process.

- Unnecessary taxes taken out of account.

- Poor customer service.

  4 Reported Issues: 😵🆘🛟🚨📢

WILLIAM Josephson
2023-01-20

I have a problem with the fidelity android app. It takes my login ID and password and then sends me a 6 digit security code. When I enter the code and hit the next button on the number keypad nothing happens. The only additional option is to request a new security code which results in the same loop. This app worked for me about a month ago. I have deleted and re-downloaded the app several times with no change. Is the problem with my new Samsung galaxy s22 phone or with the app? I have no problem logging into fidelity using my PC.

Kim Doan
2023-01-18

I tried to make a sale on my mobile fidelity app, it freeze several times.

David Kelly
2022-07-20

Today the windows app froze twice, and completely crashed and disappeared once. The order list did not show new orders, so I had to exit the app and reenter to see my orders. In one case the order window did not show any orders, new or historic. What is going on? The app appears to be completely unreliable.

Suzanne Belk
2022-05-30

When I select the app from my iOS Home Screen, it says Loading… but never loads. I have an excellent connection, and no issues with other apps. There are no updates available for the app on the App Store, so I believe I have the most current version available. It worked fine yesterday.

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About this app

Supporting documentation of any claims, if applicable, will be furnished upon request. $0. 00 commission applies to online U. S. equity trades, exchange-traded funds (ETFs), and options (+ $0. 65 per contract fee) in a Fidelity retail account only for Fidelity Brokerage Services LLC retail clients.  Download our NetBenefits® app in the “More by Fidelity Investments” section below. - Use advanced chart indicators for on-the-go technical analysis. - Build your confidence with podcasts, articles, videos, and more. - Receive timely, customizable alerts to help you manage your money. - Set price triggers so you never miss an entry or exit on your investments. - Get state-of-the-art security in 2-factor authentication and voice biometrics.  Images included here are for illustrative purposes only. StockBrokers. com 2022 Online Broker Review, January 2022: Fidelity was ranked No. 1 overall out of 15 online brokers evaluated in the StockBrokers. com 2022 Online Broker Review.  Expenses charged by investments (e. g. , funds, managed accounts, and certain HSAs) and commissions, interest charges, or other expenses for transactions may still apply. See Fidelity. com/commissions for further details.  Fidelity was named NerdWallet's 2022 winner for Best Online Broker for Beginning Investors, Best Online Broker for IRA Investing and Best App for Investing.  Employee equity compensation transactions and accounts managed by advisors or intermediaries through Fidelity Clearing & Custody Solutions® are subject to different commission schedules.  Investopedia, January 2022: Fidelity was named the #1 online broker and best broker for low costs among 23 brokers reviewed.  Getting started is easy with no account fees or minimums to open a retail brokerage account, commission-free trades for US stocks and ETFs, and fractional shares for as little as $1.  Zero account minimums and zero account fees apply to retail brokerage accounts only.  Other exclusions and conditions may apply. See Fidelity. com/commissions for details.  Before trading options, please read our Characteristics and Risks of Standardized Options risk disclosure document.  Get access to industry-leading research, timely market insights, and dynamic educational resources, to help you make informed decisions with your money.  Options trading entails significant risk and is not appropriate for all investors.  There is an Options Regulatory Fee that applies to both option buy and sell transactions.  Certain complex options strategies carry additional risk.  Deposit checks, pay bills, track spending, and more, all backed by 75 years of Fidelity’s financial expertise.