Citi app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
76.3%

Crashes
7.9%

Login
7.9%

Connection
2.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Citi Problems 🔥

- Miscommunication

- Locked out of account

- Error message when trying to log in

📋 29 Reported Issues:

M
Matt 2025-02-23

The Android Citi Mobile app (Android) will open, sit at a Citi logo for about ten seconds and close.

K
Katherine Knutson 2023-07-17

Trying to make phone payment on Costco Anywhere Visa card for the past HOUR. Calls either get diverted, don’t go through, get dropped, On the 9th try, I finally got all the way through to the last prompt when the call was dropped AGAIN. Bill is due TODAY. NOTE: First call attempt deflected me to some old age scam & when I said I wasn’t interested, the “seller” refused to acknowledge or transfer my call..

B
Brian 2023-06-24

Each time I attempt to open the Mobil app the keyboard which is used to type in access code does not appear. Spent roughly an hour with cust support and nothing. I had to get off out of frustration. Using an old iPhone 7. It normally works smoothly. This is why I never believed in online banking. Too many variables to potentially create a scenario which is only bad for the users. Pissed!

L
Lakhan 2023-05-24

The Citidirect Mobile App on my Android Phone was working . Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful

J
John Guidry 2023-05-23

Citibank icon or app on iPad continuously has a 1 indicating update and it will not update

J
John Guidry 2023-05-23

Citibank icon or app on iPad continuously has a 1 indicating update

S
Sharmila Saha 2023-05-23

The Citidirect Mobile App on my Android Phone was working till 1 week ago. Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful

S
Sharmila Saha 2023-05-23

The Citidirect Mobile App on my Android Phone was working till 1 week ago. Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful

W
WALTER TANG 2023-03-02

CITI App will not capture photo of check to be deposited. The app will select the account and accept the amount, but when the photo was captured, it does not show up. It has been like this for over a month. I never had this issue for years.

R
Richard Schnoll 2023-02-27

I have same problem. Can't take pictures of checks for deposit. also biometrics stopped working. App has problems since last update.

R
Robert 2023-02-27

deposit function on app is useless. (pixel 4a--updates are current) very jumpy, captures front too quickly and often does not jump to capture the back. if it captures the back then it won't complete the process. unable to submit and now I have to visit branch. worked fine until your recent update

G
George Chalkias 2023-02-26

Can't deposit a check on mobile app. Takes a photo of front of check, then can't take photo of back of check. Images not captured.

E
Eden P Quainton 2023-02-24

Mobile App not taking pictures of checks. Needs to be fixed asap!!

P
Peggy Dekom 2023-02-09

Can't deposit a check on mobile app. Takes a photo of front of check, then can't take photo of back of check. Images not captured.

W
William Whitehead 2023-02-08

Mobile APP will take a photo of check deposit but does not capture the image. Same issue for multiple days.

K
Kevin Vahabzadeh 2022-09-15

Keep getting an error that tells me too try later when setting up biometrics

V
Vince 2022-09-04

Despite a lot of attempts to stop my app from running in the background, I have to force stop it. Any recommendations?

M
Michele Astorian 2022-08-29

I have deleted an désinstalles my citi mobile app on my iPhone and it won’t work but works on my iPad help!

S
Scott Kohne 2022-08-29

When I log in it takes me right back to the log in screen. User name and pas

D
Dr P N Panfit 2022-08-09

The link to manage my cards on Citi mobile app is not working. Same problem on Citibank net banking

A
Ann 2022-06-25

I can sign in to my accounts on the citi app on other iPhones but cannot on mine. Was working an hour ago now it keeps saying I’m having problems.

S
Shirley Cronk 2022-06-11

when I log off, I chose return to snapshot, but when I return, it ask me to sign in

F
Frank Izzi 2022-06-01

Had to reinstall citi mobile app because of glitches. Now it won't allow me too enroll in biometric feature because of Google security non compliance???

C
Christopher Meaux 2022-05-27

Can't sign upto ger a account screen goes to sign in member

S
Steve Coats 2022-05-16

App not working, can't download a new one

S
Schlong 2022-05-11

Cannot log in but mobile works

J
Jason 2022-05-05

I switched from an original iPhone SE to the 2019 SE. I have never been able to login to the app since. Citi swears it is not their app, but Apple that is the problem.

T
Tina J Heidmann 2022-04-21

I can't sign on using the Citibank app because there is no keyboard access. I have an iphone SE 2022.

R
Roger Goichman 2022-03-30

unable to login on citimobile

Showing 1-29 of 29 reported issues:

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