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30 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Can't upgrade app
Keyboard on citi mobile app for iPad not working even after reinstalling the app.
📋 31 Reported Issues:
Says Citi bank mobile app detected issues on your mobile and cannot be opened at this time.
Cannot log in to mobile app
The Android Citi Mobile app (Android) will open, sit at a Citi logo for about ten seconds and close.
Trying to make phone payment on Costco Anywhere Visa card for the past HOUR. Calls either get diverted, don’t go through, get dropped, On the 9th try, I finally got all the way through to the last prompt when the call was dropped AGAIN. Bill is due TODAY. NOTE: First call attempt deflected me to some old age scam & when I said I wasn’t interested, the “seller” refused to acknowledge or transfer my call..
Each time I attempt to open the Mobil app the keyboard which is used to type in access code does not appear. Spent roughly an hour with cust support and nothing. I had to get off out of frustration. Using an old iPhone 7. It normally works smoothly. This is why I never believed in online banking. Too many variables to potentially create a scenario which is only bad for the users. Pissed!
The Citidirect Mobile App on my Android Phone was working . Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful
Citibank icon or app on iPad continuously has a 1 indicating update and it will not update
Citibank icon or app on iPad continuously has a 1 indicating update
The Citidirect Mobile App on my Android Phone was working till 1 week ago. Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful
The Citidirect Mobile App on my Android Phone was working till 1 week ago. Now I get a message "CitiDirect has detcted untrusted ke... " (thats all I can see) . It will not take any input that I type. I uninstalled and installed application - now cannot enter my userId as it does not take any keyboard inputs (My keyboard is set to default emoji keyboard). Any pointers will be very helpful
CITI App will not capture photo of check to be deposited. The app will select the account and accept the amount, but when the photo was captured, it does not show up. It has been like this for over a month. I never had this issue for years.
I have same problem. Can't take pictures of checks for deposit. also biometrics stopped working. App has problems since last update.
deposit function on app is useless. (pixel 4a--updates are current) very jumpy, captures front too quickly and often does not jump to capture the back. if it captures the back then it won't complete the process. unable to submit and now I have to visit branch. worked fine until your recent update
Can't deposit a check on mobile app. Takes a photo of front of check, then can't take photo of back of check. Images not captured.
Mobile App not taking pictures of checks. Needs to be fixed asap!!
Can't deposit a check on mobile app. Takes a photo of front of check, then can't take photo of back of check. Images not captured.
Mobile APP will take a photo of check deposit but does not capture the image. Same issue for multiple days.
Keep getting an error that tells me too try later when setting up biometrics
Despite a lot of attempts to stop my app from running in the background, I have to force stop it. Any recommendations?
I have deleted an désinstalles my citi mobile app on my iPhone and it won’t work but works on my iPad help!
When I log in it takes me right back to the log in screen. User name and pas
The link to manage my cards on Citi mobile app is not working. Same problem on Citibank net banking
I can sign in to my accounts on the citi app on other iPhones but cannot on mine. Was working an hour ago now it keeps saying I’m having problems.
when I log off, I chose return to snapshot, but when I return, it ask me to sign in
Had to reinstall citi mobile app because of glitches. Now it won't allow me too enroll in biometric feature because of Google security non compliance???
Can't sign upto ger a account screen goes to sign in member
App not working, can't download a new one
Cannot log in but mobile works
I switched from an original iPhone SE to the 2019 SE. I have never been able to login to the app since. Citi swears it is not their app, but Apple that is the problem.
I can't sign on using the Citibank app because there is no keyboard access. I have an iphone SE 2022.
unable to login on citimobile
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