Chime offers mobile and online banking through its banking partners with no
hidden fees‡. Do more with your money with fee-free overdraft*, get paid up to
2 days early with direct deposit^, and grow your savings instantly with purchase
Listed below are our top recommendations on how to get in contact with Chime - Mobile Banking. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Chime - Mobile Banking. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Chime Financial, Inc.
Get Pricing Info for Chime
This was the first time I opened an account at a bank I could not physically attend. This was a brand new account. Decided to have our refund deposited into it. BIG MISTAKE. They started asking for proof of refund which we sent. They pushed the funds through. We had access to the funds in the account for over 2 weeks after the fact....Then, I try to log in to check the balance and pay a bill...account suspended. The only explanation I was given is that something (that something could never be fully explained) was falling outside of their banking terms? They asked for a bunch of other info (License, SS cards, Utility Bill) to unsuspend the account. I’m like REALLY?? Can someone tell me what is happening? Nothing. Me thinking it’s just some kind of misunderstanding I sent in the necessary documents and still no answer. I’m now feeling like my money is being stolen and we’re being defrauded! They have over $2k frozen that we can’t get an answer as to why! I’m so upset I could cry. I have no idea what happened, I’m getting no explanation and I’m in the process of seeking an attorney! This bank takes people’s money and suspends accounts for no reason and provides no explanation. Do not trust them with your money!! 8 years I’ve done the same transaction with my regular bank and I’ve never had this issue. NEVER.
Chime has some of the worst customer experience, and that’s compared to notoriously bad companies like Bank of America. I closed my account to quickly after I requested all my funds be transferred out, and so my bank kicked them back to Chime, who had already closed my account. I got an email saying I needed to provide a written statement from my bank, into why the transaction was sent back and a list of other identification items in order to re-open my account. I’ve called three days in a row now to try and avoid having to do that. The first person didn’t know I could re-open and account and said I had to wait 30 days for a check for the amount that was kicked back. I asked for this in writing in an email that never came. The next two times I had the same conversation, each time being told a check would come and an email confirmation would be sent, still no email. This bank is a fraud and uses the ridiculous “perk” of getting paid not two days early, but usually 1 day before payday (it’s up to two days early, so no guarantee that happens, mine was only one). That does nothing and I would rather get paid on a normal cycle then have my bank make it impossible to get a straight answer and give me my money back.
I opened a Chime account after seeing it was so highly rated. Big mistake. I had $450 deposited into my account. The terms say that you can do one transaction before you get your debit card. Not true. I emailed the company to ask why I was not getting my one transaction. They kept sending me the same response that had nothing to do with my question. I tried transferring the money to my PayPal account. I’ve verified the account with PayPal. Chime still would not send my money to me. Or to my PayPal. I bet I sent them over 10 messages. And then all of the sudden I get an email saying that my account has been closed. With no mention of the $450 that I deposited. If you were looking for a quick alternative to PayPal, this is not the answer. You never get to talk to live person in customer service. What a joke. I wish I knew how to file a complaint with the Better Business Bureau. I wish that I could post screenshots of the conversations I have had with their “customer service”. What a joke. They’ll take your money (instantly), freeze your account (30 days except they’ll tell you you can have one transaction which isn’t true), then they can close your account for any reason they deem okay. To top it off, you’ll have to wait 30 days to get your money back. (In the form of a check.)
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