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Company Name: Anthropic PBC
About: Get help on a variety of tasks whenever inspiration strikes—on everything from
writing to analysis to math—from Claude, your trusted AI assistant.
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Claude Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Anthropic PBC
Privacy & Terms:
https://www.anthropic.com/legal/consumer-terms
3 Most reported problems 😔💔
I could have helped
by Thep0tAToÆ
I appied for a job here to help their quality control and they did not even respond to me. their ai is not only using being trained to lie to people. how? why? i will explain. their claude model is trained or set up to delete new free users ai generations instantly upon completion claiming a system overload when its actually a lie made up to extract as much money from each new user as possible, and its obvious.. I can see a completed message suddenly disapears(in app and browser) and removes the finished generation. its an attempt to make more users pay for premium.
They are not only lying to their users with this system, they are training their ai to lie and manipulate human users for profit, ruining the enviornment and ai for all of us.
Do not trust this company unless I remove this in the future. do not use claude ai, they make evil software
I wanted to be excited about competition
by Mm404
I really wanted to like Claude and use it to replace GPT 4. The app is still very basic but that’s ok. It takes dev time to make it better.
The deal breaker for me are frequent answers like “I apologize but I’m not comfortable answering…”.
Like what do you mean? I paid for this. And my questions were not obscene or inappropriate. I already made sure my monthly sub won’t renew because this kind of censorship is unacceptable for a paid product.
Not really free
by The Nightwatchman
though quite great, the fact that it’s not really free and you’re limited to certain amount of queries in a certain amount of time, is a deal-breaker for me. Especially considering AI services like CoPilot (which is the best one out there in my opinion) and Google’s Gemini (it’s cool, it gets on my nerves on sometimes, but eh, it’s at least free to use) I can’t justify continuing to use it. So yeah, screw that. If CoPilot can offer basically completely free services while ALSO offering a paid tier, then so should any other service, especially if you want to creat an actual competitive field. I will say, I’d be VERY serious user of Claude if it indeed offered a truly free tier without waiting periods. I really, really would. But the waiting periods as I said already are a deal breaker. Sorry.
Have a Problem with Claude by Anthropic? Report Issue
Why should I report an Issue with Claude by Anthropic?
- Pulling issues faced by users like you is a good way to draw attention of Claude by Anthropic to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Claude by Anthropic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Claude by Anthropic.
