Contact FedEx Support

by Kasadaywolfy

I got a package sent FedEx priority overnight and it still hasn’t gotten here and it’s been a few days. The “updates” are completely useless because the “delays” don’t even show up until hours after it’s been made obvious. For example, my package was scheduled to arrive at around 1:00pm. Only until 8:00 that night was I notified that there was a delay, but it still said that the package would be delivered that day. It is now 10:30pm and it’s still saying that the package will be delivered today when I’m quite sure it’s not going to be. This wouldn’t be such a big deal if inside the package wasn’t a live breathing animal. Where I live it’s extremely cold, and dry. The longer the animal waits in the box. The less likely she is to survive. She was shipped priority overnight yet I did not receive her OVERNIGHT. I’m already going to assume that she is now dead because it’s been passed 24 hours since she’s been shipped when she most likely would have been fine if she arrive at the time she was supposed to. The “FedEx assistant” doesn’t even help and I tried everything. I tried asking the assistant and all she came up with was “call the line” so I called and I couldn’t talk to anyone and all I was given was the false information that was already on the page (saying the package would arrive “by the end of day) when it very obviously didn’t. Just an overall nightmare and I seriously doubt that the animal being shipped is still alive, so thank you for that, FedEx.

by Joulequeen

I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.

by Kiarstin

I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a fedex Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care …