FedEx Mobile Reviews

I got a package sent this app priority overnight and it still hasn’t gotten here and it’s been a few days. The “updates” are completely useless because the “delays” don’t even show up until hours after it’s been made obvious. For example, my package was scheduled to arrive at around 1:00pm. Only until 8:00 that night was I notified that there was a delay, but it still said that the package would be delivered that day. It is now 10:30pm and it’s still saying that the package will be delivered today when I’m quite sure it’s not going to be. This wouldn’t be such a big deal if inside the package wasn’t a live breathing animal. Where I live it’s extremely cold, and dry. The longer the animal waits in the box. The less likely she is to survive. She was shipped priority overnight yet I did not receive her OVERNIGHT. I’m already going to assume that she is now dead because it’s been passed 24 hours since she’s been shipped when she most likely would have been fine if she arrive at the time she was supposed to. The “this app assistant” doesn’t even help and I tried everything. I tried asking the assistant and all she came up with was “call the line” so I called and I couldn’t talk to anyone and all I was given was the false information that was already on the page (saying the package would arrive “by the end of day) when it very obviously didn’t. Just an overall nightmare and I seriously doubt that the animal being shipped is still alive, so thank you for that, this app.

I really wanted to like FedEx, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded FedEx after the site implied for more details, get an account, get FedEx ! Determined not to miss it, I fell for it and downloaded FedEx , BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. this app, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.

I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a this app Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care …

This is the second time my package from this app has been delivered to the wrong address. You all are the ONLY carrier that does this! Even after calling in to verify my address with your call center you all still deliver it to the wrong place. My package was ripped open and left on the ground next to the mail box. If it wasn’t for our mail carrier I would have never received my package. You must pay attention to the street address. I live on Piney Branch Dr NOT Piney Branch Lane, which is were you continue to deliver my packages. The second time I went to the wrong address just to retrieve my package that you all once again left. I have a business account with this app that I will most likely cancel in the New Year because of the careless your company continues to display. These were Christmas gifts of which I would have had NO time to replace if actually lost. Even after speaking with your call center and filing two complaints you have continued to deliver to the wrong address! And even when you try and blame the driver for possibly being new, still it is your responsibility to ensure they read and have accuracy before they even drive a delivery truck. Attention to detail is key to any position, of which your drivers seem to lack!!!

Their app. Not bad but sometimes delivery dates are a bit off. For the most part it’s easy to use.

Their drivers, for the most part pretty good guys, today however our driver decided to leave our box being delivered, which had frozen and refrigerated food inside and it’s April in Arizona, behind a wall near our front door. They then decided not to knock on our door or ring the bell. They did not even go near our front door because they didn’t activate the camera and we were not aware our box had been delivered. All our neighbors were quite aware I bet because you could see the box from the street, you just could not see it from our front door camera. Our box with perishable food was delivered at 11:15 am and sat outside in the sun until about 6:00 pm when my roommate got home and saw the box sitting outside. I’m surprise no porch pirate took our box to be honest. And all of this could have been avoided if only our lazy this app driver would have just KNOCKED!

Then I go try and make a complaint on FedEx about just the one delivery and it’s pretty much impossible, I get redirected to call this app directly so spend a long time on wait probably. Maybe FedEx needs more work than I thought.

List page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's FedEx 's fault as much as this app just having a pretty crappy system.

When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up.

Overall it just solidified my preference for USPS and UPS.

I have had to downgrade my rating of FedEx due to a decline in service. Fed X is now routinely collecting high fees for “priority overnight” next day (by noon) service while on a good day, getting it to us by late afternoon. More often, there are delays of days and now weeks. As service has deteriorated, FedEx has become useless. Once informative and reliable, the tracking report available through FedEx now merely confirms that a package is in the system. The details regarding travel, passage through check points- gone. No estimated delivery date and time can be found and when I tried to use the virtual assistant, the page crashed instantly. A once great company is unraveling- just like so many others. Our local driver is still fantastic and for his sake, I hope things improve. Finally, do not waste time calling customer service for help. You are likely get someone who barely speaks English and knows nothing about local geography. I live in Virginia and was once told by a customer service rep that the fed x box on “peach tree” (as in Peach Tree street, Atlanta, GA) was the closest drop box in my area with a late pickup time (would take me about 8 hours by car to get there).

FedEx failed to provide pertinent information regarding my delivery. Was slow to update and I experienced the following issue from the company. My Package was out for delivery today and I waited at home. At 1pm I received a notification online stating “Operational delay” and delivery updated to tomorrow. I contacted customer service who told me it was due to the volume of packages they were processing which is understandable except it was already on a truck out for delivery and it was only 1pm. No attempt at delivery was made. They outright refused to provide me a case number and refused to escalate me to a supervisor. They also refused to change delivery option to a this app location I could pick up from and refused to prep my package for pick up at their distribution center. I told them I will go where ever I needed to to get my package since they were unwilling to deliver it to me. They told me that was impossible… they refused to deliver my package, refused to allow me to retrieve it, refused to acknowledge the absurdity of the excuses they were giving me and then refused to allow me to speak to a supervisor. I’ll be filing anything I can against this company and I suggest everyone else do the same. Good luck.

I will never use this app everrrrrr again!!!! Their app is trash, never keeps you updated and they are always late to deliver packages. The delivery guy was literally 2 minutes from my house and I had been waiting all day yesterday and all day today I checked FedEx before I left my home to go mail out my customers packages at ups and FedEx said unable to determine drop off! Literally 2 minutes after I left I get a text saying unable to deliver bc I wasn’t home!!!! I called the this app to tell them to hold my package so I can come tomorrow and get it bc it’s Friday and it was supposed to be delivered yesterday and now it’s saying will try again at the end of day Monday!!!! The guy was completely incompetent on the phone! Had no idea what so ever!!! So now my customer will have to wait until after Monday!!!! I’m done with this company! Please use any other delivery service!! This company is the most expensive and for what!!!??? Train your employees! Fix your app! Stop being incompetent!!! Thank you!! And btw my neighbor would have never received her Christmas package if it weren’t for me, this app gave me her package after I realized it wasn’t mine I went and delivered it to her! Complete incompetence!

How do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no this app drop centers on this side of town at all. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. Trying to reroute a package is another nightmare because even after you give FedEx access to your location it will ONLY show you locations near the original delivery address. Considering I live all the way across town from where I used to - you can see the problem with this. Even moving the map - it does not update with addresses in the map area view. Dialing in to try to reroute is even worse. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. For a company this app’s size and with their seniority in the industry FedEx is an utter embarrassment.

I’ve had multiple bad experiences with this app, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is.
I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with this app. Unfortunately, calling them leads to nothing. So I’m commenting on FedEx that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service.

This is ridiculous, my package needed a signature to be released and because I have a life, I can’t sit around all day waiting for it to show up. Oh wait, they have a digital signature release… wrong, attempted to do that so I wouldn’t have to be there to sign for it, didn’t work. Lets try calling them, pointless, said they would make an attempt before 8pm again, didn’t happen. this app is behind when compared to other shipping companies since they can’t tell you a direct time. They just say what day it is coming but not what time. Like wow, thanks this app for narrowing it down to a 1/720 chance of me being there to sign for it. (Open for 12 hours and only appears for a minute 12•60=720). The least they could do is tell me what hour of the day still only being a 1/60 chance. I guess Ill just grab it myself… of course thats not available for whatever reason. Maybe I should be more proactive in trying to receive it; ill sign up for all of the alerts… Nope, only thing they alerted me about was the fact that I missed it again and didn’t tell me until 20min after it happened. Just ridiculous.

Scheduled Thursday delivery is delayed, Thursday night delivery is pending, still pending Friday, received an alert a delivery was attempted Saturday afternoon (which is a lie because I was here), I requested a hold at a local store after the fake delivery attempt, received an alert early Sunday morning it will be delivered by end of day, received another alert Sunday later morning saying I will be notified when it reaches the hold location, Sunday night the delivery is still pending. Speaking to a customer representative is impossible. And I mean it might actually be impossible and they have no customer service representatives because it’s an automated menu of unhelpful information no matter what you do. FedEx and company are horrible. There are perishable goods in this package and I can’t get a straight answer about where it is or when I will get it. I will be selecting UPS for shipment if given the option from now on because this is ridiculous. Especially the driver that lied about attempting a delivery. I hope the seller understands the problem with the horrible shipping and I can get a replacement sent UPS. Thanks, this app.

this app should allow users to manage their deliveries, reroute the package, reschedule deliveries, add special instructions, etc. especially in these chaotic times today where people are stealing packages regardless of what the contents are. I DREAD receiving a door tag from “DeadEx.” UPS has upped their game but providing a myriad of options when it comes to managing 1 or 1001 packages. it’s easy, it’s cheap and with frequent promotion, it can also be free. this app offer tracking only, which can be accomplished simply by clicking on the tracking number ANYWHERE and the tracking information is going to pop up in any browser and any search engine/app. I see that screenshots provided with FedEx show options like signing for the package or holding it, but out of 3 this app packages I am tracking for delivery (one today and the other 2 by the end of the week) NONE has an option to do anything except to nickname the shipment. That’s it. I hate to say it but I wish the merchant I purchased two pairs of sneakers and a pair of black Doc Martens boots used UPS for their delivery instead of this app. I’m expecting the packages to be stolen as it always happens with this app.

My family and I have had some problems with this app, from using my phone number as the delivery address and then saying they can only start a investigation after I had to contact the company that send my package and sit on hold for over a hour, to not letting my family now that they delivered a food box from a food service and just not bother to update that they delivered it a day and a half ago so all the food went bad. Sorry this is more of a rant about this app. Anyway about FedEx ... it’s meh, it doesn’t like finding tracking numbers if you try to open them in the this app app from safari or gmail and such. Also I created a account to give further delivery driver further details and you have to sign up for the this app delivery manager, you have to put your phone number to verify your account and my number “could not be reached” so the only other option is you have to go to the this app website and vaguely find the second option which is to send the registration form by mail to you which will take over a week.

Anyway, don’t use this app. Use UPS or USPS or some other shipping service.

Tommy Hanks being a Fed ex guy in Cast Away is pretty close to real life. Only differences are he tried to deliver packages fast and efficiently. And you guys don't. I mean not even an effort. I took work off to wait on a package that was marked as on the truck. Then I get a notification that delivery wasn't made because nobody was home to receive it. First of all, you ALWAYS drop off stuff with no person or signature in sight. And my door bell camera shows not one this app truck came at all. That alone is so unprofessional. So then I try to use FedEx or what they call an app, until I realized "Oh wow FedEx doesn't work at aallllllll". So I missed work, waited all day, got lied to after a half hour on the phone with this app and now I'm wasting more time writing my first ever review all because how badly these people conduct business. If you need your things delivered efficiently and properly. this app ain't for you. Tom Hanks would have been a step up from this nonsense. Even after a plane crash and being stranded, Tom and Wilson would have delivered it faster and for sure better customer service... The End #WhatCanBrownDoForYou

my packages keep arriving in my city on their scheduled delivery day and then immediately switching to “pending”. after that i can’t get the current status or any status updates and my packages are just floating around in my city for a week. this has happened multiple times. what are they doing??? going on a cute little road trip???? i could deal with waiting a ridiculously long amount of time for my packages, my issue is the false hope you give me. why give me a scheduled delivery date and tracking updates at all if this happens every time? just to mock me? to give me a false sense of hope? to hold my packages under my nose just so you can cause excruciating emotional pain and uncertainty?? to be fair the actual app works great, no bugs or anything but this app as a whole? we have beef now. send your CEO with my taylor swift merch so i can challenge them in hand to hand combat. pull up. i hate you. (actual this app workers and customer service reps you have done nothing wrong. i know this isn’t your fault and i love you. i hope you’re doing well and that good things come your way. <3)

Hi, to all delivery truck drivers and Fed ex! 1st of all I would like to thank you for all your hard work! It may not appear to some, that you all work hard, from sorting, lifting, getting all packages to right location etc.
You make it easy for US, here US and all over other countries as well!
2nd of all I would like to recommend a request. Can (Fed ex ) maybe have some small flyer or logo added with the apps availability?
Why? For instance in our home! We did not even know there was a app available, until a representative on the phone asked if I had it on my phone., of course I/we downloaded immediately!
3rd-We had so many issues in the past getting packages delivered to our address which clearly states our street address on the packages! (Drivers need to pay attention to the difference between 3,5,&9!) They’ve been delivered at a neighbors! (Fortunately ) two times in the past two weeks they brought the package to us. However in the past the packages we did not receive were never re-covered by us, or the shipper!
I/We find now that I have FedEx I’m getting better tracking of our packages! Plus! I’d like to recommend that you do add that app logo or something?! (Maybe on a flyer with deliveries?
FedEx really does help!

Thank you for having this option to track any packages!

Sincerely,

MO

I called Fed-Ex customer service immediately after I received an email stating my package was delivered but was nowhere to be found and I checked the premises including the front house porch where the tenant stood there watching me look for my package but no package found . Fed-Ex was able to get a hold of the drivers supervisor and then he located the driver and the driver confirmed that he left it on the front house porch who has a Ring Security System . I was called back by the Office Supervisor and she stood on the way home with me while I walked back to the front house and mysteriously package was there but the tenant wasn’t and her front door was closed !! Guess this was one package that couldn’t be mysteriously taken . I’m so glad that Fed-Ex responded so quickly and efficiently that my package was able to be found!!!! Thank you Fed-Ex now I can enjoy my boots !!!!

FedEx used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch FedEx or actually honor Touch ID preferences previously selected.
Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because FedEx is frustrating.

Update: after creating an account which I don’t recall being a requirement, it now retains and saves tracking numbers. And after looking over the description in FedEx Store, it seems misleading to me. The way I understand it is if you want to create shipping labels or want special deals then you’ll need to create a profile but if you just want to track shipments and get notifications then you don’t need an account. Wrong. Evidently you need to create an account to do anything in the description therefore I find it misleading, make it clear this app!

I don’t know why but on my end when I search for my shipment and tap the star to add it to the watch list but as soon as I leave that screen it shows up no where else. I can re search the tracking number and sure enough it never saved or retained what I did, nor am I getting notifications because of it. But it sure can retain old tracking numbers and shipments. I don’t know if it’s just me or what but I highly doubt it. It’s a useless app at this point with this issue. I can’t even say when this became an issue as most of my packages come through usps and some ups, not my choice either.

I was waiting for a package delivery that needed an indirect signature. I downloaded FedEx , set up an account. There wasn’t anywhere on FedEx to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a this app door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that this app is at the door given all the other text notifications I receive. Having FedEx was totally worthless. It didn’t notify me of the updates.
I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do.
Overall, very disappointing.

App is perfect you can do anything you want except have it get a Pepsi out of the fridge. You can track. Set up a outgoing shipment and you don’t have to leave your house. It’s great for us retired people. Everything you can do on the main website you can do here. What I like is it contacts me when any shipment is out for delivery to my address no matter who it’s for. Keep it up. Right along with the other two companies UPS, USPS. There apps do the same. So it doesn’t matter who it’s from cross shipments when all three companies pick up and ship out to delivery it done by all three companies this app, UPS, USPS they all work to get finally. They let you know Keep it up perfect communication. The only problem I have is to get them to pick the package up I’ll figure it out soon. Let’s see I give it ❇️❇️❇️❇️❇️ 5 Stars I have no worries with FedEx . Thank You!

I have been using FedEx for a few years. And lately it has been a God-send because often I won’t get notification from a company and so I often check FedEx to see if any shipments have been done. For example: my major diabetic CMG supplies come from another company. They never send me notifications about my stuff being shipped out so I go into Fed Ex app and it will show me whether the items have been sent out for delivery. I get a little red number shown on the icon and then I go into it and there is all the information I need. These delivery apps make life easier knowledge wise instead of guess the delivery dates. Highly recommend using FedEx !!

Edit: after this review they Locked my perfectly fine website account LOL keep your garbage, I’ll keep reposting my experience and these are just a handful of why many people do not choose to work with your company!! Oh and I finally got that email back from support after my review posted and nothing was resolved LOL!!! Let’s not forget the delivery delays for absolutely no reason making the packages days past the delivery date.

Throw out the whole app. DOESNT WORK. You cannot even SIGN IN!! However you can go to the website and log in with the same credentials FedEx tells you are wrong!! YOU CANNOT RESET password through FedEx either but YOU CAN ON THE WEBSITE. Get it TOGETHER this app!!! UPS has a working website and app lol REMOVE FedEx FROM FedEx STORE IMMEDIATELY IT DOES NOT WORK. Guess what you customer service for your app does??!?!? NOTHING! Fire them too. Sent a support ticket a week ago. Auto message says 24 hours I’ll have a response. DONT HOLD YOUR BREATH OR YOU WONT BE ALIVE IF THEY EVER RESPOND. They also delete reviews as I posted one last week and today it’s blank.

FedEx is worthless I’ve tried it over and over again and deleted it then redownloaded it again just now 8 months later and it’s worse than before I never liked this app because 8 times out of ten my packages arrived damaged and FedEx is a true representation of this app it doesn’t work at all and isn’t worth a crap Iv scared the bar 200 times on a few different packages and it never has worked not once. You guys absolutely don’t listen you your customers and you have problems that time and time again by not fixing anything with your delivery’s or you app all you compilation by putting FedEx out is make me want to use UPS even more. It hurts you more than helps you because if you took the time to read the reviews you would see it hasn’t worked in a long time and by you doing noting about it just shows a lack of professionalism and an Abundance of laziness to do anything to fix any problem you have except to ignore it. You guys really need someone in charge that actually knows what there doing over there.

No matter how many times I enable Face ID on FedEx , it keeps acting like I never did when logging on though the settings shows enabled. What I have to do is use apple keychain password with my face id to add the info. Login shows. Face ID shows the check mark as if its working on FedEx but it won’t login, then i use saved on my iphone password, click done, then login. Get the message AGAIN to enable face id. I really hate skipping reporting glitches and going straight to review. As I like to give developers a chance to know and correct. Oh, the delivery dates being tracked can be way off base and I feel sure that is not on the apps end. Eventually, the tracking catches up with the truth. Showing a delivery today that if it comes I will be impressed as only last night started on the way here. I am not the only one who finds the tracking info not accurate.

FedEx had an error when I tried to create my account, so I deleted it and reinstalled. I was able to create an account this time, but when i tried to write package delivery instructions it asked ridiculous security questions including “which phone number are you associated with” with no phone numbers i recognized... i guess one was related to a previous job from years ago? Maybe? I had to try again and it asked more stupid questions, including a list of 4 people to ask who i was associated with. I didn’t recognize any of the names but i guess i picked right this time because i got through. Then FedEx said my address was incorrect... but it isn’t. It’s my address.

Long story short, I couldn’t leave instructions for a package that didn’t get left in my secure apartment building’s garage, even though the exact same package from the same company gets delivered monthly with no problems. Great.

i deleted FedEx but each time reboot my iPhone FedEx 's ghosted icon keeps Re appearing on my iPhone's startup desktop, ill delete it and notice the ghosted icon will again be there after i reboot my iPhone, i also noticed that when the this app app was still installed on my phone i noticed my phone is always WARM to the Touch and noticed my data allowance for the billing period month consumption is unusually high even if i don't use my phone and there are times my phone will insist on reverting back to 4g even if i keep setting it up back to LTE, i have noticed a pattern, it seems "SOMEONE" or some "ENTITY" is using FedEx as a backdoor access or launching point TO Break into my phone that is why i had to delete it but it keeps re appearing as a ghosted icon each time after i reboot my iPhone, this is a warning to others, BigBro Could BE using FedEx as a trojan backdoor by Piggy backing on it.......

I downloaded FedEx as a way to electronically sign for a package and stead of leaving the paper on my door. FedEx didn’t seem so bad at first but then I had to validate my address. I find it slightly concerning that you are able to tell when my parents birthdays are, where they live, my old phone numbers, my professional licensure, and the previous cars I have owned. However, how am I supposed to know who lived in my house previously. I know who owned my house before me as it’s on my paperwork from when I bought the house. However, I have no idea who lived here before that or who rented the house before I moved in, so why do I have to answer those questions in order to validate my address. I find that to be a bit ridiculous when all I want to do is electronically sign for a package. I have deleted FedEx it will not use it again in the future unless this is been fixed.

I can see tracking info on FedEx when I enter a tracking number. But that is as far as it goes. Any attempt to add or get further information (i.e., delivery instructions) is impossible. Attempts at logging in inevitably fail and so do attempts to reset my password. Using the email method, where I am supposed to be sent a link to reset the password are never received. I have tried this multiple time and different times of day. I have never received the expected email. No, it is not in my spam folder. The virtual assistant they offer is useless. Very frustrating.

Update: I have been contact with an apology that there was a system problem which caused my issue. However, I have tried again to log in and change my password only to be disappointed again. As before, I never received the necessary email from them with a link to update my password.

I’m only rating this at 1 star to get attention to the experience I had a week ago using the mobile app. I was notified of a shipment that would require a signature on a date I knew I would be away. I saw the vacation hold option and thought it had been activated with the dates. FedEx showed it was set. I kept getting messages about delivery while I was away. I called customer service and they told me it took 24-48 hours for vacation hold to enter their system but it never did. There were several unsuccessful attempts to deliver while I was gone. Finally, I changed the option to hold at location, which worked and I was able to get my package when I got home. I called customer service again. They told me this is an IT problem that customer service cannot help with. This review is to feedback to IT to get this highly valued feature to work.