Contact NBA Support

by Eduardo Gilmore

I use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them.

UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work.

by The Luke24

I purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!

by Pappleby

I am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides.