Claude Status

Last Updated on 2024-09-30 by Anthropic PBC

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Common Claude Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Claude app on iOS and Android devices. Solve all Claude app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Claude iPhone Issues and Solutions

Claude iOS app crashes, not working, errors
Claude iOS app network issues
Claude on iOS has black/white screen

Claude Android App Issues and Solutions

Claude has errors/crashing/not working
Claude server network connectivity issues
Claude has black screen

Claude iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Claude app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Claude app crashes or not working on Iphone (iOS):

Close and restart the Claude app on iPhone
Update Claude app to the Latest Version for iOS
Uninstall and reinstall Claude iPhone app
Update your iPhone to the latest iOS version

Fix Claude on iPhone unable to connect to server/internet connection issues::

To resolve Claude network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Claude black/white screen (blank screen) on iPhone:

Follow the Claude iOS app troubleshooting guide Here →

Claude Android App Issues and Solutions

Fix Claude not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Claude app issues:

Force Stop the Claude App
1. On android, goto "Settings" » click Claude app. » click "Force Stop".

Update Claude to the latest version on PlayStore

Clear Claude App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Claude app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Claude.

Fix Claude unable to contact server/ Claude internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Claude » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Claude » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Claude on android.

Solve Claude black/white screens issue on Android:

Follow the Claude android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Anthropic PBC, developers of Claude.

About this app

Collaborate with this app on critical tasks, brainstorming, and complex problems to make significant progress while you’re on the go. this app can help draft your emails, summarize your meetings, and assist with all the small tasks you don't want to do. this app is powered by the this app 3 model family—powerful AI models built by Anthropic—giving you instant access to knowledge on every subject. this app is designed to be reliable, accurate, and helpful. Get help on a variety of tasks whenever inspiration strikes—on everything from writing to analysis to math—from this app, your trusted AI assistant. It's brought to you by Anthropic, an AI research company dedicated to building safe and dependable AI tools. this app is free to use. Just start a chat, send this app a photo, attach a file—and ask away. With this app you have a world of intelligence right in your pocket. If you want access to 5x more this app usage and our most powerful model (this app 3 Opus), consider upgrading to our paid Pro plan.