Claude Status

Last Updated on 2025-02-10 by Anthropic PBC

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⚠️ Most reported problems ⚠️

Not working

62.5%

25.0%

Crashes

12.5%

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Common Claude Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Claude network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Claude App
1. On android, goto Settings » Claude » click [Force Stop]

Clear Claude App Cache and Data:
1. On android, goto Settings » Apps » Claude » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Claude.

On android, goto Settings » Apps or Manage Apps tab.
Click Claude » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Claude » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Claude

Apr 26, 2025, 06:39 AM
a user from Vöhringen, Germany reported problems with Claude : Not working
Mar 29, 2025, 08:01 PM
a user from Nice, France reported problems with Claude : Not working
Mar 25, 2025, 03:54 PM
a user from Liège, Belgium reported problems with Claude : Not working
Feb 21, 2025, 11:07 AM
a user from Olne, Belgium reported problems with Claude : Not working
Feb 10, 2025, 10:38 AM
a user from Ajaccio, France reported problems with Claude : Login
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