HelpDeskSuites app not working? crashes or has problems?

HelpDeskSuites Status

Last Updated on 2019-04-22 by HelpDesk Compliance Tool-Kits

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Common HelpDeskSuites Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpDeskSuites app on iOS and Android devices. Solve all HelpDeskSuites app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpDeskSuites iPhone Issues and Solutions

HelpDeskSuites iOS app crashes, not working, errors
HelpDeskSuites iOS app network issues
HelpDeskSuites on iOS has black/white screen

HelpDeskSuites Android App Issues and Solutions

HelpDeskSuites has errors/crashing/not working
HelpDeskSuites server network connectivity issues
HelpDeskSuites has black screen

HelpDeskSuites iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpDeskSuites app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpDeskSuites app crashes or not working on Iphone (iOS):

Close and restart the HelpDeskSuites app on iPhone
Update HelpDeskSuites app to the Latest Version for iOS
Uninstall and reinstall HelpDeskSuites iPhone app
Update your iPhone to the latest iOS version

Fix HelpDeskSuites on iPhone unable to connect to server/internet connection issues::

To resolve HelpDeskSuites network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpDeskSuites black/white screen (blank screen) on iPhone:

Follow the HelpDeskSuites iOS app troubleshooting guide Here →

HelpDeskSuites Android App Issues and Solutions

Fix HelpDeskSuites not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpDeskSuites app issues:

Force Stop the HelpDeskSuites App
1. On android, goto "Settings" » click HelpDeskSuites app. » click "Force Stop".

Update HelpDeskSuites to the latest version on PlayStore

Clear HelpDeskSuites App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpDeskSuites app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpDeskSuites.

Fix HelpDeskSuites unable to contact server/ HelpDeskSuites internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpDeskSuites » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpDeskSuites » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpDeskSuites on android.

Solve HelpDeskSuites black/white screens issue on Android:

Follow the HelpDeskSuites android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HelpDesk Compliance Tool-Kits, developers of HelpDeskSuites.

About this app

We want to make it easier for our users to send support questions straight from your mobile device by opening our app, filling out the support form and pressing send. Also we've added a much requested blended overtime calculator with rules for California and FLSA! We've also added a W-4 Calculator! This is a starting point to our app as we continue to develop this into YOUR HR toolbox!