Supportbench Status

Last Updated on 2022-03-07 by Supportbench Services Inc.

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Common Supportbench Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Supportbench app on iOS and Android devices. Solve all Supportbench app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Supportbench iPhone Issues and Solutions

Supportbench iOS app crashes, not working, errors
Supportbench iOS app network issues
Supportbench on iOS has black/white screen

Supportbench Android App Issues and Solutions

Supportbench has errors/crashing/not working
Supportbench server network connectivity issues
Supportbench has black screen

Supportbench iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Supportbench app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Supportbench app crashes or not working on Iphone (iOS):

Close and restart the Supportbench app on iPhone
Update Supportbench app to the Latest Version for iOS
Uninstall and reinstall Supportbench iPhone app
Update your iPhone to the latest iOS version

Fix Supportbench on iPhone unable to connect to server/internet connection issues::

To resolve Supportbench network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Supportbench black/white screen (blank screen) on iPhone:

Follow the Supportbench iOS app troubleshooting guide Here →

Supportbench Android App Issues and Solutions

Fix Supportbench not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Supportbench app issues:

Force Stop the Supportbench App
1. On android, goto "Settings" » click Supportbench app. » click "Force Stop".

Update Supportbench to the latest version on PlayStore

Clear Supportbench App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Supportbench app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Supportbench.

Fix Supportbench unable to contact server/ Supportbench internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Supportbench » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Supportbench » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Supportbench on android.

Solve Supportbench black/white screens issue on Android:

Follow the Supportbench android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Supportbench Services Inc., developers of Supportbench.

About this app

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. • View a companies information and update it including contacts and case history. this app is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.