theStepApp Status

Last Updated on 2023-03-28 by Stepapp, Inc.

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Common theStepApp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot theStepApp app on iOS and Android devices. Solve all theStepApp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

theStepApp iPhone Issues and Solutions

theStepApp iOS app crashes, not working, errors
theStepApp iOS app network issues
theStepApp on iOS has black/white screen

theStepApp Android App Issues and Solutions

theStepApp has errors/crashing/not working
theStepApp server network connectivity issues
theStepApp has black screen

theStepApp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever theStepApp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix theStepApp app crashes or not working on Iphone (iOS):

Close and restart the theStepApp app on iPhone
Update theStepApp app to the Latest Version for iOS
Uninstall and reinstall theStepApp iPhone app
Update your iPhone to the latest iOS version

Fix theStepApp on iPhone unable to connect to server/internet connection issues::

To resolve theStepApp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix theStepApp black/white screen (blank screen) on iPhone:

Follow the theStepApp iOS app troubleshooting guide Here →

theStepApp Android App Issues and Solutions

Fix theStepApp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent theStepApp app issues:

Force Stop the theStepApp App
1. On android, goto "Settings" » click theStepApp app. » click "Force Stop".

Update theStepApp to the latest version on PlayStore

Clear theStepApp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "theStepApp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch theStepApp.

Fix theStepApp unable to contact server/ theStepApp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click theStepApp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got theStepApp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch theStepApp on android.

Solve theStepApp black/white screens issue on Android:

Follow the theStepApp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stepapp, Inc., developers of theStepApp.

About this app

StepMeApp is a self-improvement, motivational mobile app that uses insights from behavioral and data science. Our mission is to help you have a better quality of life by achieving your goals in a personalized and realistic way. App's Just-in-time Adaptive Personalized Targeted Behavioral Intervention technique will help you stay motivated and focused along the way. *StepMeApp Premium auto-renewing monthly subscription ($4. 99/month) and an auto-renewing yearly subscription ($39. 99/year) provide unlimited access to all app features.