Back up Assistant app not working? crashes or has problems?

Back up Assistant Status

Last Updated on 2017-04-11 by Catrnja Dev

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Common Back up Assistant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Back up Assistant app on iOS and Android devices. Solve all Back up Assistant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Back up Assistant iPhone Issues and Solutions

Back up Assistant iOS app crashes, not working, errors
Back up Assistant iOS app network issues
Back up Assistant on iOS has black/white screen

Back up Assistant Android App Issues and Solutions

Back up Assistant has errors/crashing/not working
Back up Assistant server network connectivity issues
Back up Assistant has black screen

Back up Assistant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Back up Assistant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Back up Assistant app crashes or not working on Iphone (iOS):

Close and restart the Back up Assistant app on iPhone
Update Back up Assistant app to the Latest Version for iOS
Uninstall and reinstall Back up Assistant iPhone app
Update your iPhone to the latest iOS version

Fix Back up Assistant on iPhone unable to connect to server/internet connection issues::

To resolve Back up Assistant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Back up Assistant black/white screen (blank screen) on iPhone:

Follow the Back up Assistant iOS app troubleshooting guide Here →

Back up Assistant Android App Issues and Solutions

Fix Back up Assistant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Back up Assistant app issues:

Force Stop the Back up Assistant App
1. On android, goto "Settings" » click Back up Assistant app. » click "Force Stop".

Update Back up Assistant to the latest version on PlayStore

Clear Back up Assistant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Back up Assistant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Back up Assistant.

Fix Back up Assistant unable to contact server/ Back up Assistant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Back up Assistant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Back up Assistant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Back up Assistant on android.

Solve Back up Assistant black/white screens issue on Android:

Follow the Back up Assistant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Catrnja Dev, developers of Back up Assistant.

About this app

The easy to use interface makes it easy for anyone no matter the technical knowledge, able to transfer his or her photos back to the phone or iPad. Would you like an easy way to transfer your photos from your computer back to your device without needing a rocket science degree? This little handy app helps you doing this without any unnecessary jargon and makes this process to a true joy. Simply add your photos to your iTunes, watch the photos being transferred to BackupAssistant , push Transfer and voila, your photos are back to your phone.