JoyRun Reviews

by Karebear1913

I worked for this app and quit after a week. It was hard to try to help promote a company I so did not believe in. It is SO not worth it to be a runner. The company makes you charge only $2 per run, and they also don’t want you to be “overwhelmed” so you make max $6-10 per run that takes 30-45min just to drop the food off at all these different locations regardless how far they are from each other. They don’t let you choose to drop off food in one area. It is just kind of ridiculous if you don’t drive a Prius. Not worth it considering gas and time and carrying all these bags of foods/drinks.
The company is also extremely disorganized behind the scenes. They put no thought into the people they bring on to the team, and the higher ups don’t see this. I can’t believe they chose some of the people they did to put in charge.
I have also ordered from this app and the food takes 2 hours to come and you have no control over what a stranger is doing to your food before you receive it. I ordered fries once and literally had 3 French fries. Another time there was a bite in my sandwich.
The company needs to figure out a way to reward the runners so that it is worth it to run and so they have more of an incentive to do it in a timely, respectful manner.

by Angelina Sartorio

JoyRun is garbage. I don’t care what anyone else says because my husband and my friends have it too and it has the same problems for them. This isn’t just my single personal experience. It is so glitchy and constantly won’t even let me open JoyRun , cancels my orders by signing me out, etc. Once you have an order that has been picked up and the runner messages you, there’s no way to open the chat other than by scrolling through the newsfeed and finding your order, which can be tough because there could be several other orders in front of it. The concept is amazing and the runners in my area are great but the design team really failed on JoyRun. I’m surprised they released it with this many problems. I’ll continue to use it because of the service but I hate how hard it is to use!

by Designercorgimom

Great idea but terrible execution. Every time I refer my coworkers to use JoyRun I have to PHYSICALLY show them how it works or else no one gets it. There’s two options to order food one is delivery and one is meetup at some location. The design looks the same for both and I was misled into ordering from people’s office meetups multiple times. There’s nowhere on the screen that tells you if you’re looking at a meetup or delivery. They send you notifications to join people’s OFFICE runs for some reason and ask for your delivery address when they are NOT DELIVERING. This confusion happened to me and coworkers many times and when I request for a refund the customer support Marco refuse to provide a refund and blamed the user for being confused by JoyRun . Why would I purposely pay for something and not get it? I would give it more chance to improve the design and keep using it but it’s a terrible business if they blame the customer. Delete it and don’t waste your time and money.

by AniviaFang

Was trying to use this app based off a promotion they were doing at a location tea shop and the UI was terrible. We didn’t know how to use JoyRun and when i clicked the “continue” button, it placed my order!! The button should be “place order” or something along those lines. I assumed the continue meant that it’s going to take you to a screen to review your order. This is ridiculous and no other app places your order until you can review it.

Immediately, I called the shop to cancel the order and they said I had to go through this app. this app was unable to help and said I have to cancel through Teaspoon so I was on a wild goose chase. Then it was telling me that my order has been picked up and I haven’t even left the office yet. Terrible app experience and customer service.

by Honest Reviews Sw

JoyRun's biggest problem is that there is no quality control. I had ordered McDonalds and the runner missed some of my items. He not only charged me 5 dollars for the almost two hour service, but also didn't offer any fall back option and simply blamed it on McDonald's. If they do not punish runners for their mistakes, runners can just use your money to buy themselves things and there's nothing that you can do about it. There is no complaint or refund button for this. I try to take to an in app representative and the response time is about 20min for each reply. Even after solution offered, you don't get any notification to say that if there is a refund. They just say they put it in and that was from another rep. Absolutely no consistency and no quality control. HORRIBLE!

by Xxxxlexixxxx

I’m in San antonio and downloaded JoyRun after seeing tik tok ad. My first order I placed went terribly. Waited for about 2 hours, saw that it said my order has “arrived”. Didn’t make sense because I requested them to meet me and I would sign for my delivery. I called the delivery person but they wouldn’t answer and I couldn’t even message them either. There’s no way to message them in JoyRun . I ended up calling the this app support. They didn’t even have the number of the driver and had to ask me what their number was. They were unable to get in contact with them and just said they can’t really do anything. The next day my order was cancelled which I’m glad about. But it’s a pretty disorganized company I wouldn’t recommend.

by Gracex3x3

JoyRun is a great concept. I love that it allows anyone on campus to both order and deliver food. But, JoyRun has a lot of room for improvement. Making money on JoyRun takes a very long time. If you front $10 for an order and only make $13, you see a very tiny profit about a week later, which isn't great if you don't have a lot of money to front in the first place. Secondly, instead of paying you in one payment, they pay you in multiple small ones which makes things confusing.

Lastly, although I always get a response from costumer service, I rarely get a helpful one. My first problem was resolved after over two weeks of back and forth messaging. My current problem has been answered by 3 different people, none of which are able to answer my question or point me to someone who does. It's very frustrating.

In the end, JoyRun has potential. But they have a lot of work do to.

by Finglaowbr

First of all, I want to say I love the idea of delivery application. I was talking to my friends saying this would be great. And it can be great if they can fix some things. First of all, I have been using JoyRun for quite a while and they haven’t fixed the messaging and update system. You do get the notification on the top pf the screen but when you go to JoyRun to see the message, sometimes it doesn’t show the new messages for quite a while until you forcibly close JoyRun and then re log on.
Secondly, I think letting the deliverers choose the price of the delivery isn’t good. For the most part, most people choose $5 for delivery fee, which is pretty absurd when you look at other places that deliver to your door for much less, wheres this is $5 to pick up the delivery outside. Kind of ironic.

by FeegzLove

It would be nice for runners if you could swipe through pages labeled "requests", "runs", and "orders delivered". If you don't tap a request as soon as it scrolls across your notifications, then it takes forever to find the request in a sea of mixed runs and requests. There was a nice visual update but no changes in navigation or added functionality. Purely cosmetic. Also, requesters should be able to request from runs already up easily. Too many people request new runs for restaurants that already have runs up waiting to be filled.

by RelientKFan

I love the idea of JoyRun , but the UI is not user-friendly at all. It feels messy to place orders and I'm always worried mine didn't go through. It makes sense for notifications to be required if you're doing runs, but in between runs I don't want a dozen notifications saying "Request to _______. Can you run?"
Please please pleeeeease work on making JoyRun more organized. I want to use it but it stresses me out every time I do, especially on my first run.

by Brason Carouth

This is a great app and great alternative to UberEats or DoorDash especially to find some more local spots. I will say the top 2 things that need to be improved are the drivers ETA so I’m not guessing when they’ll arrive. Possibly a tracker like other apps provide. The other thing is please please please add an option to add tip after delivery. I sometimes am hesitant to tip a good amount before delivery but after seeing that they did a great job and/or went above my expectations delivering to me, I would like the option to add more onto their tip! Thank you

by Klawdkayx

I love JoyRun! I’ve only been using it for two weeks but I’ve already saved SO much money on food! It’s not your ordinary food delivery app which I love! I’ve never been a fan of delivery apps bc I don’t trust people that much. But I do love that you can order ahead and skip the line. It really saves you time especially if you’re in a rush! Also, if you “open up your run” you can allow others to order through you & you all save money! I’ve already put my coworkers onto JoyRun which makes doing food runs easier! Everyone eats & everyone saves! Def recommend downloading & using this app if you want to save time & money!

by LisSatt89

I don’t know why so many people have something bad to say! I’m a runner for over a year now and I’m making a good living by just working a couple hours per week. Maybe it depends on the location but I spoke to other runners in my area and one of them made over $70k in one year! this app is the best thing that happen to me. You work your own hours and schedule and no one can tell you anything! If you don’t have patience or can’t figure out how to use JoyRun and you think you can only make $2 in 30-45 min then please stay off JoyRun because you obviously don’t have a clue how to use it correctly!!

by Parkerbryant1223

I started using JoyRun to make some extra money and it has been one of the biggest investments of my time. I’ve been able to keep my funds afloat while I’m at college which is why every college student should get JoyRun. It is very easy to use and communication with buyers (or runners) is smooth. I’ve never had a problem with a buyer or a runner with my time using it so it is very safe as well. The idea of it is perfect and the execution is even better. It’s a must have for college students in my opinion.

by Love It 6789

I’ve been doing runs for over two years & working with this app for over a year. this app has helped me in many ways! It’s convenient. You can run on your own time! It can take a while to get adjusted to but once you get the hang of it, it’s almost crazy not to take advantage! I love JoyRun ! I love how when I’m working, there is someone on support to talk to, especially if I’m running late at night. JoyRun is a great tool if you want to make extra money, & I’m so glad to have discovered it!!

by Uiuc20

I’ve been using JoyRun for about 4 months now and I absolutely love it! It’s waay cheaper than all the other food delivery services, I like the fact that it’s a student ran device, and I love the fact that I’m able to make money through JoyRun as well. I’ve been able to make a significant amount of money since I’ve been using JoyRun & the best part is I get to choose my own schedule. It’s a great fit for college students in every aspect & I 100% recommend it!!

by McQ17

Really love JoyRun! You can order ahead so you skip the line and it’s already paid for on your phone. When you open your order to co-workers, friends, or even anyone in your office building, each person gets their order discounted $2-$4 and there’s no need to Venmo each other because each person has already paid through their own this app app! It also takes the third party out of a delivery service because members in your community are the ones bringing you what you asked for (ranging from a restaurant order to even batteries etc...) Truly an awesome idea. Has already saved me so much time and money. Plus I’ve met really cool people when I’ve ran for their orders.

by Galleriaof

JoyRun is a beautiful app. Want Taco Bell? Order and it will be there normally within the hour. McDonalds? Done. Jack in the Box? Be there in 30. Absolutely a life saver for when the diner closes! Also it’s amazing what time these runners are up at. 3am and craving something? There is always a runner ready! Nothing bad to say other then the notifications come in late sometimes. I’ll blame that on my phone though! Love JoyRun , keep doing what you’re doing!

by G2001d

I love the this app app not only because it is great for making extra money on the side as a student, but because it is a community based app. I like the idea of getting rewarded for getting other people their orders. It is very practical. I also like how payment goes directly through JoyRun instead of the continuous venmoing and trying to figure out how to split the payment. Overall a great app and highly recommend it!

by TeamAlice1

I love JoyRun!!!! As a freshman in college I have a car and whenever I want some extra cash I just pull up JoyRun and drive. It’s two of my favorite things: driving, and making money(and jamming out to my music while driving). It is very convenient.

I do however think us as runners should have to upload a picture of our cars so the customers know which one is us.

But other than that I think it is great. I just always make sure I let others know where I am and my estimated time so they don’t just wait around, if JoyRun could tell the customers this I think it would be even better.

by Bbslim

JoyRun is very convenient whether you're a college student with free time looking to make a little extra cash every now and then or if you're a busy student and don't want to give up the time you could spend working on assignments driving to get food. Definitely a must have for any college student!