Santander PR app not working? crashes or has problems?

Santander PR Status

Last Updated on 2020-10-06 by Banco Santander Puerto Rico

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Common Santander PR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Santander PR app on iOS and Android devices. Solve all Santander PR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Santander PR iPhone Issues and Solutions

Santander PR iOS app crashes, not working, errors
Santander PR iOS app network issues
Santander PR on iOS has black/white screen

Santander PR Android App Issues and Solutions

Santander PR has errors/crashing/not working
Santander PR server network connectivity issues
Santander PR has black screen

Santander PR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Santander PR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Santander PR app crashes or not working on Iphone (iOS):

Close and restart the Santander PR app on iPhone
Update Santander PR app to the Latest Version for iOS
Uninstall and reinstall Santander PR iPhone app
Update your iPhone to the latest iOS version

Fix Santander PR on iPhone unable to connect to server/internet connection issues::

To resolve Santander PR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Santander PR black/white screen (blank screen) on iPhone:

Follow the Santander PR iOS app troubleshooting guide Here →

Santander PR Android App Issues and Solutions

Fix Santander PR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Santander PR app issues:

Force Stop the Santander PR App
1. On android, goto "Settings" » click Santander PR app. » click "Force Stop".

Update Santander PR to the latest version on PlayStore

Clear Santander PR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Santander PR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Santander PR.

Fix Santander PR unable to contact server/ Santander PR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Santander PR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Santander PR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Santander PR on android.

Solve Santander PR black/white screens issue on Android:

Follow the Santander PR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Banco Santander Puerto Rico, developers of Santander PR.

About this app

En caso de no estar registrado, llame al (787) 281-2000 o 1 (800) 726-8263 para obtener la clave secreta y luego completar el registro en la página web de Santander eBanking. 2. Para utilizar la funcionalidad de transferencias internas a terceros y entre bancos; es necesario inscribir la cuenta que recibe la transferencia a través de Santander eBanking. Para utilizar la funcionalidad de pago de facturas, es necesario registrarse al servicio de Pagos y configurar los comercios en la versión regular de Santander eBanking. 5. La aplicación de Banco Santander Puerto Rico ofrece a sus clientes acceso rápido y seguro 24/7 a los servicios de banca móvil. Los fondos transferidos podrían no estar disponibles para retiro inmediato, refiérase a la Política de disponibilidad de fondos del Convenio Cuentas de Depósito y Otros Servicios Bancarios para detalles. 3. Para ver la aplicación en inglés, por favor, asegure que el lenguaje en la aplicación esté configurado en el idioma inglés. (To view SantanderPR in English, please ensure the language setting of SantanderPR is set to English. Al alcance de la mano, los servicios de banca móvil de Banco Santander Puerto Rico. Es necesario estar registrado al servicio de Santander eBanking en y acceder con su usuario y contraseña. Ahora es bien fácil manejar las finanzas desde un teléfono inteligente. Ciertos costos, términos, condiciones y restricciones podrían aplicar. 4. Solo descargue la aplicación. 1. Disponible en español e inglés. Banco Santander Puerto Rico es Miembro FDIC. Lic. OCIF IB-17.