Contact TheStreet Support
Published by TheStreet, Inc. About: TheStreet app provides access to financial news, actionable market data,
technical stock analysis and investing commentary from our experts on Wall
Street and beyond.
Investors of all levels and styles will benefit from the
immersive digital experience and integration of up-to-the-minute market
information with stock trading and wealth-building ideas.
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Listed below are our top recommendations on how to get in contact with TheStreet – Investing News. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TheStreet – Investing News. Discover which options are the fastest to get your customer service issues resolved..
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Reported Issues: 3 Comments
By Pats#1
Action Alerts Plus
I use this app as part of my subscription to Action Alerts Plus. Over the past month sections of the display (portfolio and ratings pages) have been broken and nobody seems to care to fix the issues. I have emailed them several times since mid September making them aware of the issues. Finally, I called yesterday because yet another part of the app is now broken. The daily video provided in the app has now stopped working for the last several days. The person I spoke with was unaware that the video is not working now, during the call he went on his phone and confirmed had the same issue. However, he assured me that they are aware of issues with this app and working on them. What?!!, you have been working on the issues for well over a month and nothing has been fixed, and in the meantime more content you say is included in the app is now not available. I wish I could give this app zero stars for the lack of accountability to fix issues and performance.
By Pete W2PM
Broken app since September and customer service no show
Still no reply from TheStreet or Cramer. They simply ignore. app for iPhone is broken and unusable - no replies since September 2019. Busted. Can’t remember when a vendor was so disrespectful to its clients. Does the complete refusal to react at all to these major bugs mean this App is going away? Seems so. 6 months reporting by many and no relies. The app for the Action Alerts club is nearly useless. As reported by others major features of this app like seeing the darn stock names - now they are invisible - has been broken and no responses by customer service despite several emails and calls. Also now the Forum ask question doesn’t work as well.
By PompanoAloha
Crashing App
I’ve been patient with this application for 3 to 4 years and they’ve never dealt with the iPhone app crashing in the middle of every time I watch a video. Within the four years I figured since were paying so much money they would rebuild it, I wonder if Jim Cramer is aware of this. And yes I have deleted the app and re-download it numerous times. I’ve spoken to customer service at least five times. And they always say it’ll be fixed next week. Push notifications don’t work either. The worst app that I still use. 😂
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